SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produto conforme anunciado, entrega rápida, tudo certinho sem nenhum problema.
Классная игрушка. Летает!))) Понравилась, кое как отобрала у мужа, покупали ребёнку. Размер небольшой, помещается на ладони. Упаковано в коробку из пенопласта, при транспортировке не пострадала.
Nicer... Only one day you saw... action captious living:. Working day sensor is Nickle. So this price is so very good. Flying Nova then living weeks don... 걍 custom order you want.
My grandson is very happy with this gift. We played together, that's great. The drone works well, you have to let it fly gently and you can play several people like badminton, but without touching it. The drone is packed in plastic foam box. There is a screwdriver, USB charging and two wings in spare parts. You can play it 5-7 minutes and after it is necessary to load it about 45 minutes. He's very good. The plastic is very resistant, it does not break when the drone falls to the ground. I highly recommend it.
Impact on relatively (?). Steel smash some bags cotton taste tank for the ㅎ ㅎ son US for the day Yong suggests. ㅜ ㅜ Daughter us well playing with the data. ㅎ
The package arrived in perfect condition as the packaging was very suitable and meets everything specified on the page and arrived faster than expected, I just have to try it thoroughly, although starting in the basic functions worked very well, So I can recommend the product and store as I never had to contact, because everything went on as it should be, so I appreciate the attention and service. Greetings
The goods came very quickly. Three weeks ahead of time. They haven't tried it yet. Expected a little more size, but not scary. Later I will unsubscribe when we try
Work well 됍 etc.. working day flight time is too short to be I greatly make meat time seemed to really like increasing the yo Like son too.
The parcel came in two weeks. The drones were packed in one package, everything came whole, work and fly well! I recommend the goods and the store!
Ребенку очень понравилось и взрослым тоже. Классный вертолет, пришел быстро,хорошо упакован.
Дрон пришёл быстро за 10 дней. Летает, но быстро упал, наверное, требует подзарядки. Думаю внуки будут довольны.
Shipping fast and Adelaide too like four ~ Old is safe price but works well and make you satisfied.
Works very well being. When the battery is short, readily. Children child very like,
First order for dry well day did but, use time is shorter one in one order. Outside the Wire wind due to use more difficult but House in very well flew. Simple to use more long was if not readily this life is long ~ ~
Order Received, cool thing. Game mail parcel football on flight qualities UFO did not affect, it was great to move in space giving children positive emotions. Thank you very pleased with the funny acquisition.
Классная игрушка и для ребёнка и для взрослого. Время прилёта минут 5, было бы подольше было бы вообще супер. Однозначно стоит своих денег!
Recommended. Children like four key
세개 모두 잘날아다니네요
wonderful the kids are enjoying it and it came earlier than anticipated.
Extremly enjoyable, easy to use, shipped relatively fast
Wonderful thing! Children are very satisfied! I recommend the store and the goods too! All good!
Show this toy. It is in the air, and hand movement will empurando it up so the void between the hand and the toy. Super recommend.
Kids will like it. Work well, and, were shipped in only four per week.
good~♡
Shipping fast packing also unsure and operation is also well and children with this incredibly fond