SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool book, easy to use, and dries quickly. I think the child will be delighted. The store sent quickly, I recommend!
Ordered 11/11 next 23/11 very cool malowanki
I bought a pen separately, I did not know that it already goes in the kit to the notepad. But the handle is of good quality, everything is perfectly packed. Delivery to Moscow is less than 2 weeks
30 days in Krasnoyarsk territory. Everything is whole, not crumpled, corresponds to the description. I can not say anything else, because I bought it as a gift.
The book is good, delivery a month, the description corresponds, five sheets and a pen, the store good sent the goods quickly, the book is complete with a pen.
Zamovlennia came well. Normal yaconty, wrapped up. The kielkiness of the books has gone through the castle. I recommend selling!
At first glance, something very cool, the drawing is very bright, and my daughter likes it very much. You can repaint even after 5 minutes
Product same as advertised. Arrived in 17 days after purchase.
Received after 24 days according to the description, my son loved the books. Thank you to the store
Cool coloring for kids. After drying restores its white color and you can draw again.
It's very good. My daughter is enjoying it very much. Very well packed. It came on the dates set.
книжечки сподобались. кожна на 4 сторіночки. хороші олівчики для малювання,легко заливати воду і стержень не залазить при сильнішому нажаті
It is a product for children under 2 years of age but it is perfect as described you must introduce the water into the plumon and that makes it wet the small paper it carries By Sima of the original drawing I hope my 15 month old baby will like it and the book already comes with the included plumon because I had ordered one apart in case I had
ha llegado rápido y va genial mi hijo se pondrá muy contento gracias
03.11 zamovila 17.11 was denied on Novi poshti. Rosemalovka of the reception, Diti (2 rolls and 10 rolls) in the grip. Sellers recommend
utility grade ils ghettos liEns sms aéro us zoom ms sm sm sm sm sm sm sm stp ap s'qqn els emballé tous roTin enjoint Yvon urgences iris as a po pin
Beautiful coloring pages! After getting wet, a very bright and clear picture is shown! I put to dry in an open form, so that faster)
Delivery to Germany in less than three weeks. I haven't checked how it works yet, because it's a gift. Thank you store
As in the photo, they are ideal for you not to be painted on the wall, I recommend it and it has taken 9 days from the order, super fast
The book for the child for 1 year 7 months really liked, draws the 2nd day and every time surprised by the showing drawings. It came quickly.
Delivery to Poland 3 weeks. The book is not big, with a palm. For drawing 4 pictures. Kids will like it, took for a gift.
Very interesting book. The kit includes a pen, I did not understand and ordered an additional one. Well, nothing)) will be pro-stock
The book is very cool, too bad it came damaged, I believe due to transportation.
Good, my baby likes it, i recommend, its the same as the pictures
Overall as promised. My youngest 2 really enjoys it. My only complaint is that the spine will completely pull out. Otherwise product is good and I would recommend.