SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great toys, flies, great for child. fast shipping also.
Shipping fast and commodity unsatisfactory. Kids too like I'm
Beautiful
It came quickly before the term of the foam foam Foam broken the drone itself remember but everything works the thing is cool only the child while he is afraid to order his son 1,7 months
Shipping is took weeks or so and drone, charge wire, manual, extra wing, mini driver configuration options. One time charging display time for five minutes not easy. Sensor is inaccurate as indoor playing in the US and safer.
Well Busin
Very satisfied arrived faster than expected
Cool piece baby very satisfied maneuverable fast delivery
Stand alone well taken away the girl as ㅋ floor based on certain high as long as no standing outside the adrenaline say that Sky height Nala price is not the only flying hours minutes and recharging minute is easy to read my needs
잘 받았습니다. 10일 좀 넘게 소요한거 같고 작동도 잘 되네요. 아이가 신나 합니다.
Excellent price!!! Good quality, Hard to break cause of elasticity of its plastic. Fast shippin- less than 4 weeks to UZBEKISTAN. Recommend!!! But led light is only of 2 colors...
Work well. Transmitter and gripping four. Child immense adore.
Kids really adore this small machine body to force this incredibly or four. Taiwan family Rea.
Excellent article! Very novel, I recommend. According to indication it charges 40min. I don't know how long the battery lasts, still testing.
As described, it is a good article and game for children. The noise you make is a little annoying but it's very good for the price you pay. I will buy again highly recommended.