SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent designer, my son liked, you can order.
aa described. very beautiful, fun to build, very well cut!
Very fast shipping from California. Great product!
He's gonna like it.
Ребенку понравилось. собрл быстро, инструкция на русском языке, детали хорошие, крепкие. доставка быстрая, в Киев за 12 дней. Для подарка, самое то! Рекомендую товар и продавца!
The parcel arrived very quickly! The kids loved building it. Some of the wooden parts broke easily but otherwise it was very easy to assemble and very fun for the kids to play. The dial comes off easily so after a few turns, it needs rescrewing, but for something that is entirely made from wood I don't think I can expect as sturdy as metal/plastic.
OK
The parts are clean cut. Whether you also good fit together will show up. Is as gift.
smaller than thought haven't assembled yet
It came quickly in 3 weeks, until it opened bought as a gift
ок, супер. начинаю собирать
great! i love it and its such a great thing for my kids to play with. very educational
It got pretty fast. Everything lies in a small box. I will wrap in a beautiful package as a gift for Ng. We will collect after, so I can not say anything in quality yet. Thanks store
נחמד וקל להרכבה, החלקים שבירים ולא כולם מתחברים טוב. היינו צריכים להשתמש בדבק כדי להפעיל.
It looks of excellent quality, once armed I feel that such works
Delivered quickly and safely
We haven't mounted them but it looks like xulo and according to description
Cool things. No glue is used, it is good. The kids liked it.
All the yak is stated. Get it, pratzew.
Bought this for niece birthday. Managed to reached one day before her celebration. Very nice and quite easy to assemble.
It came like a whole, not yet collected
Great AliExpress store, 100% recommended to all, great business, item as described!
Good quality, easy to assemble and totally as offered. Attention to the measures, because while they appear, one can make the idea that they are bigger. They're great!
Comes in a plastic bag, not in a box…
Wonderful