SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipment Express, packaging entirely without dings, Music Box gift :)
The order arrived very quickly, before the agreed date. The quality of the product is very good. It comes correctly packed. It is a very entertaining gift and once assembled it is Decorative
The parcel came in excellent condition. I ordered it for a gift, so I did not unpack it. I think inside, too, everything is super. Thank you!
Looks verry nice and big box ! And the sending was super fast....Great!!!
Very surprised when the speed of shipping and receiving in less than 5 days. As surprised that the whole is provided in a pretty super packaging to offer it at Christmas, it changes bubble bags. Thank you and soon
Very precise Description product of superb quality and it is a pleasure to make these models each time so it is well explained!! Always more parts in case, a superb finish, this is not the first time I order at this store I have to be at the 12 th order, and it's not over!! Really a great thank you and for the packaging, and for sending extremely fast and well protected every time, and for your professionalism! I will only order in the future at home!
I ordered it as a gift, so there will only be a photo of the not assembled kit. There's something to talk about anyway. While the parcel went to Yuzhno-Sakhalinsk, it was quite enough so crumpled, why the box does not look presentable (and this is sad with the fact)). But the details themselves seem to be intact. I also attach the full contents of the box and yes... The instruction looks very difficult; D
Me encanta! envío rápido, la caja estaba precintada , perfecto para regalar. es muy bonito. Se tarda unas horas en montar.
Very good goods. Come quickly. My daughter is very happy. Thanks!!!
I did not open the box.
super quick delivery. less than a week. I did not assemble yet, but the box is intact and in perfect condition
It's perfect, fast shipping to Mexico
I arrive quickly, when I mount it I will re-send valuation
For a long time I wanted this. Delivery is very fast, packed well. The box is whole, did not crumble. I'll add a review after the assembly.
It's amazing! I love it!
приехал довольно быстро, брала на подарок, поэтому немного примятая с обратной стороны коробка немного смутила, причём это не при пересылке случилось, а во время упаковки, пока не собирали.
Product conforms to the description. Very satisfied with my purchases
100% as expected. To be recommended without restriction.
It was long, but I do not regret anything) The box is crumpled from behind, but nothing has been hurt inside Insanely cool thing, the instruction is clear, some details in several copies (but broke at only those that were in the only, well, you can replace the music). I see only one plus Definitely one of the best purchases on Ali)))
Ordered yesterday, today❤