SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Todo perfecto!!.., envío muy rápido y muy buen precio, viene en su caja original perfectamente embalado y protegido. Estoy muy satisfecho. Vendedor y artículos recomendados 100%. Gracias por todo!!
Arrived from Belgium to the Netherlands in just a few days. Fun and easy to build for an adult. The instructions are very clear.
Quality at the level, sent quickly, mail with delivery to the doors. Until they collected, K. The gift is waiting for its day.
He came faster than I expected, he's gonna stop a gift and I love the way he comes, he hasn't delivered it yet as soon as he sees him armed with pictures
буду собирать
はこ is some squashed the said amid try was beautiful. いっし ゅうかんくらいでとどいた.
I 've painted it with metallic pens, and beautiful, it needs to be mounted patiently and delicately, I'll buy more pieces❤️
A wonderful gift for people who love small work.
Great music box. My son really enjoyed putting it together. The results exceeded the expectations. Thank you!
Shipping days! Outer box broken right long but the contents are away by 쩡 threshold :)
Fast delivery and very good quality product!
Everything works, but the description of the assembly is bad.
Very nice I needed 5 hours, very tone and fine. beautiful. It's easy and good shown so everybody should understand. I recommend
adorable ❤
Beautiful, arrived in a few days. Great beautiful!!! I will recommend others. The music is beautiful and the construction of quality.
Delivery to the Moscow region 3 weeks. Recommend.
excellent kit, fast delivery, everything best
Beautiful set
Until they collected, took as a gift, delivery two months, the track is tracked, packed in a bubble bag, the box is a little crumpled
The order went a month to Moscow, packed well, the box is a little crumpled, but inside everything is whole. Until she collected
Product identical to the description a very good store I recommend it. The best
I bought two designers in this store-one with a shipment from Belgium, the other from China. Both sent not passed an hour from the date of payment. Designer with shipment from China arrived one day later. Delivery lightning-Week and 8 days respectively. Packed well-even the packages did not crumple, you can buy for a gift. Thank you store!
Received quickly. Nice packaging. Assembly not yet done but everything seems in order. Good follow-up. Very good store very professional.
very easy to assemble. make sure u properly use the sand paper so it runs smoothly
Шло 3 недели. Очень ждали, Ещё не собирали