SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's amazing! I love it!
приехал довольно быстро, брала на подарок, поэтому немного примятая с обратной стороны коробка немного смутила, причём это не при пересылке случилось, а во время упаковки, пока не собирали.
Product conforms to the description. Very satisfied with my purchases
100% as expected. To be recommended without restriction.
It was long, but I do not regret anything) The box is crumpled from behind, but nothing has been hurt inside Insanely cool thing, the instruction is clear, some details in several copies (but broke at only those that were in the only, well, you can replace the music). I see only one plus Definitely one of the best purchases on Ali)))
Ordered yesterday, today❤
I haven't opened it yet because it's a gift but it came very fast, well packaged and protected.
I have built a few of these types of models and I have to say that Robotime has the best. When you order they confirm the order details to make sure there's no delay. The product itself is made with the best materials and the instructions are the best I've seen. Other stores have items that look the same but are not. The laminated wood pieces are strong and perfectly cut. If you're clumsy don't worry because they give extras of the delicate pieces. From now on I will only buy from Robotime.
Very difficult to assemble if you do not have a small clamp to catch the parts because they are very hard to fit and they break very easily. The instructions must be observed very carefully because it is easy to miss a detail and have to disassemble everything to start over. I 've been there for three days because I paint the parts before assembling them and I'm still far from finished. It takes a lot of patience and determination. If I think about it, I will leave an additional opinion with the final result.
It came faster than promised. Parcel by courier to door. I will collect
It came super fast, and being Rokr you don't miss, when I ride it I'll comment on how it was
This is a gift, so I can not give an opinion on the product. He looks consistent. Perfect and fast Transaction with the store, I recommend
Very beautiful and elaborate, still rode it is, but looks very good quality!
Sends very fast no breakage well explained nickel
Not yet open because gift for Christmas. Arrived very quickly. Complies with the description.
arrived safetly - everything is well protected, no missing parts (gonna check if it works when I will assemble it, so I will post opinion on that later)
Todo bien, aunque por dentro no se como está porque es para un regalo y no lo he abierto.
Excellent
The shipment was really fast (comming from Europe directly). Everything was packed very well. The items correspond to the description. My kids will love them. Highly recommended store. I may buy again.
Courier EMS personally in hand. It was packed without pupyrka, just in the package, so the boxes spent a little, the contents are in order, but the gift will not pull. The puzzle itself is beautiful, all the details are numbered, there are spare parts. The musical mechanism is correct. The instruction is clear even for a beginner, like me. Seller recommend. Sent quickly, the track was tracked.
es un regalo perfecto, cuando lo monte ampliaré la valoración
Just perfect! Fast delivery! Nothing to complain about
For now I just want to share the delivery: fast but not average anti-shock packaging the boxes are a little damaged for my part it is equal by cons if I had to make a gift it would have been more embarrassing.
Very fast delivery, and products is absolutely amazing. Instructions are clear and final effect looks great.
box has slightly deformed but as acceptable range I bought it for X'mas present, so it has not assembled yet.