SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrievd quickly and dropped for me at home. product as discribed by store.
Cool thing, without damage came. Track tracked.
It's OK. Works. Very thin. The size is 22*15 cm. For such money is normal.
Very nice and works well my son is very happy
Excellent, very simple but very nice
It was ordered a tablet in July, and he arrived only yesterday October 8. At the same time, all the terms went out and I was going to open a dispute. Wrote to the store. Literally immediately came the notification that the parcel expects me at the post office!! Quickly took, but at the inspection it was found that the washing of the picture did not work. I found a place for a battery and decided to update it. What was our surprise when he did not work with the new battery. And then it turned out that the original old battery was put out wrong!! Inverted the tablet and everything is excellent-CR2025. Tablet super-the child is happy and does not release from the hands, comes up with new functions)) I recommend to buy, but the timing is terrible .. I'm most likely just not lucky)
I arrive well, but without any protection, only the pure bag and ultra-thin foam, if they put something heavy on it was already
Everything is fine
El producto es tal como se anuncia en las imágenes me parece muy entretenido y creativo para tenerlo como libreta de notas o un pizarrón rapido.
товар пришел. защёлка гнездо бата рейки сломано . гаджет не работает . должен после рисования стирать , он не стирает. упаковка слабая для такого продукта.
How he survived during transportation-a miracle. At first I decided that it was broken, because. Came with some stains. Then I figured it out, and voila)) zalipla
Corresponds to the description. Recommend.
16 days to Gomel, everything works.
That's a great thing! The son fell in love with playing "school")))
All the rules are a good option instead of paper notes
Cool thing for the flower! Two types to Kieva ukrposhtoyu.
Everything works well, the child will like it, but one big but. The shipment was damaged by LCD. Do not send mail to Russia.
Классный планшет. Сразу же заказала второй. Тонкий, изящный. Взяла ребёнку на подарок - уверена, останется в восторге
A good drawing board. the daughter is happy
Arrived without any problem, in just 11 days and works super well
All is Well delivery fast
super vraiment
Me gusta mucho, lo compré para mis sobrinis, pero creo que me lo dejaré para mi porque sirve para anotar cosas
Very fast delivery, it is light and thin.
Cool nameplate writing recommend