SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't opened it yet, I'm coming very fast
The cars seemed larger, they turned out to be small, but still like everything, thank you
Purchase satisfied! Everything is working, spinning, pressing. Delivery to Ukraine is normal-3 weeks. Thank you to the store and postal services. I wish all successful purchases!
Same as the description, though smaller than I thought
We like it a lot
Many thanks for the package, everything was in excellent condition. Thank you!!! All as I imagined!
The child liked it, plays with pleasure. The box was washed, but the toy was whole.
Fast shipping, Nice product
I haven't tried it since it's a Christmas present.
Great Toy, only small
Super
Fast delivery;)
Exactly to the image, I expected it a little bigger, but it's perfect size for little boy.
Everything works, so that the cars are magnetized on the helicopter, it is necessary to press sharply, so that the machine jumped
Delivered in 21 days. The box is crumpled, but the contents are without damage. The mechanisms are working. In the kit 4 cars. Children like, sat for several hours. Recommend.
The guard came, all kind. Rosemir 25*25 cm. The goods do not go to school and carry pratzyuvati, they did not call it, they are small in detail in the city. Box of three Poms 'yata, ale all the reception. To that Raju milisti sold, the shield was packed with a shield (Abo was given a box of Abo cult with popyres).
All as in the picture, though the packing was crumpled on delivery
Very very cute toy. Came unfortunately called broken to. With a tang slightly rechtgemaakt and taken apart to something internally to make what didn't work. Now completely top. May well be better be packed. Called fast shipping: 2 weeks.
Not yet mounted but everything looks ok
Received quickly but damaged box.
игрушка как в описании на картинке. ребенок в восторге. минус в коробке, так как страшная и на подарок не пойдёт. а хотели подарить
Very fun and educational and was very fast within
Bel giocattolo, mio figlio di 3 anni ci gioca molto!
Super game, only the size is small, and so everything is super
Outside packaging a little ill but everything is consistent inside. A priori everything works but being A gift for Christmas we have not mounted it.