SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked the whole family, though my son has not seen it yet, it's a gift for him. Complete set and working capacity checked, no complaints
Good quality toy—though double check measurements! There is a larger version of this. This is the smaller model. Though good quality with no complaints. :)
Bien pero uno de los coches no coincide el iman y no se puede jugar bien
Очень довольны!!! Заказали две игрушки, товар пришёл вовремя, упаковка не повредилась, всё в отличном состоянии и в полном комплекте. Когда собрали, были очень рады, что всё прекрасно работает! Большое спасибо продавцу!
пришло быстро, в рабочем состоянии, коробка не подарочная
A wonderful set) Be careful, it is very miniature) it came in a cartel box in 10 days
Unfortunately the toy arrived damaged and incomplete .. Probably due to transportation. Nevertheless fast delivery and very responsive store.
Reçu en 14 jours en France. Niveau emballage, c'est le strict minimum : la boîte est directement entourée d'un ''emballage'' plastique avec l'étiquette d'expédition dessus. En gros, la boîte est arrivée avec les coins un peu abîmés... Fort heureusement, le contenu est intact. Sinon, pour le jouet en lui-même, super rapport qualité-prix. C'est aussi qualitatif qu'un produit Tomy par exemple. Je suis assez impressionné ! Juste une petite tâche en-dessous, on dirait une tâche de graisse, mais ça n'est pas trop grave.
bien
Very nice! We love it. And it works perfectly!
lovely toy my kid loves it
very fast shipping. good quality. thanks.
as in the picture, quite smaller than expected though
I haven't been able to prove it since it's a gift, but I 've seen it and it seems to have good quality
Very cute! And very fast shipping.
Fast shipping, product approval with the description. All works. Only for you can Sie fault this packaging, which not wyglada too nice. By this Sie not necessarily suitable for gift for someone, but for your own use as most, wiec not odejmuje stars.
great
It's very entertaining for the kids.
Delivery very fast in 12 days, toy Super
Very cool
product as described very happy with purchase
Game is great!!
Very nice but very small what called stood described yet very cute
He likes it very much.
Ordered it 5.november and it arrived 18.november - very fast shipping. Box was little damage so the buttom of racing track is little damaged also. One button did not work but husband fix it.