SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product cute, מבחינת weight is very light. Large משציפיתי. Fast shipping arrived within weekly and a half
Cool toy, my daughter liked it) everything works, thank you!
The parcel came earlier for a week than the number stated. This pleased)) Oh, the toy is very satisfied. There was a whole, working one. Glows, melodies are different and many. Volume 2 level. Melodies are heard well. Seller recommend))
Cool Hare, we liked the glow, 6 melodies and laughter when turned on. Adjustable volume (quiet/loud). Ears soft
Bunny wonderful) came with other goods one parcel. There is no smell, ears bent, plays 6 melodies, 2 Volume modes. It makes sounds when shaking. in turn off the state of a super rattle with a swivel drum) still what is very happy where the batteries are inserted the lid of the baby, it is not.
The toy is cool. Powered by two batteries. Two volume levels, which is very convenient.
The order was issued 31.10, 22.11 took from the mail. The toy is very cool. Everything works. Many melodies, as well as a set of sounds that are played with the help of easy blow about something. The face of the bunny and a circle with balls glow. Recommend.
Cool. Glows red, a little crypovo, but still worthy
Totally a bomb bunny! For 350 rubles came in 2 weeks. Combined with other goods in one package. Many melodies, laughter, sounds, gentle non-spinning sound. Reacts to crackling and turns off the sound with long inaction. Toggle mode "off/quiet/louder" in the back, and the button for switching melodies-heart in front. Works on two Pinky batteries. Silicone ears, bent. Muzzle glows and flickers. At the bottom is a rattle with Balls, the ball jack itself is spinning along the axis and flashing with different colors. The child liked the bunny (unlike the unattended giraffe of the same type, bought in the nearest Toys). In general, everything from the toy is fully delighted. I'll order one more, in pink.
The product corresponds to the description, the toy is very cool
Delivery to Stavropol was 49 days. Tracking: The parcel was sent-accepted to the liaison office-went to the point of issue. The country arrived quickly, days in 10 May less, the rest all the time traveled. The toy is excellent, for such a price literally for nothing. It's not a pity if it breaks, but it also looks expensive. I had to tell you a few times where I was taken. The only negative, a small dent. But it's not critical. Melodies about 7, all movements respond with sounds. Adjustable volume, for this special thanks. Very captivates not only the baby for 6 months, but also the son who is 6 years old. Definitely recommend to buy. 10/10 S
Super Bunny!!! The rattle is made of plastic, very high quality, the face is clearly drawn. The bunny is loud, the ears can be chewed when the teeth will be cut; when turning on, they start to laugh and play music (like there are 6 different melo). There is a volume control, at a small volume, you can give the child in hands, and at a high volume, will help to attract the child's attention when the baby starts crawling crawling crawling A chic price for such a toy, similar options in stores cost from 2000 and above. Delivery was right to the apartment, ordered 2.11, brought 7.11, 5 days it's very cool. Purchase satisfied, the store recommend)))
The price is According. My face is burning all the time. Sounds a little
Great toy. No foreign smell. The color is nice. Plastic quality. No battery.
Very good analog expensive toy))) my daughter liked it
Delivery is fast, so I did not have to communicate with the store, the toy corresponds to the description, it came well packed, it works perfectly, everything is super! The order is very satisfied!
The goods arrived before the term well packed by courier personally in hand. I ordered 2 swimwear and a toy, asked the store to deliver all one parcel. Thank you, the quality of the goods and fast delivery is very satisfied.
Came in 2,5 hours, we 1 month, I like the child early yet, everything works, the bunny itself liked
Хорошая игрушка. Ребенку больше всего нравиться когда она мигает. Громкость регулируется.
Cool toy. Inserted batteries-everything works, music plays, the face and the rattle ball glow. Recommend. Ears delicious)))
An excellent toy, the fact that it also has volume control is generally fire. I did not know that the toy is pounding from bumps, the child is not particularly interested yet, so I'm having fun myself. It's a pity that the part where the beads are late
A neném é muito pequenininha para entender mas ficou olhando vai gostar bastante daqui a um mês.
Спасибо продавцу за быструю отправку и доставку. Как всегда все классно.
It's very nice, I lack to try the music, but it's for a gift., it takes 15 days is like in the description
Interesting bunny, analog Alilo. It is larger than the original, cheaper plastic, but also the price is 5 sets lower. Works from 2 batteries, lights up, only 7 melodies. My daughter (3 months) like the face of this bunny,