SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отличная игрушка, рекомендую доставка в Украину (Харьков) быстро, меньше месяца
Interesting toy. Two volume levels, rubber ears, reacts to shaking and shaking.
The toy is super, quality. A sufficient number of melodies, reacts to movement, flashing in different colors)
Very cool toy, came quickly
Cool toy. In the Moscow region was almost a month, came to the Postamat Pyaterochka-very convenient. With the store did not communicate, sent quickly. There are 2 modes of volume, rattle with balls and on the bottom of the additional music with different sounds.
Погремушка прикольная, у нас в городе такие по 1500 продают, а здесь и цена приятная всего 307р. Светится, реагирует на движения, поёт, жевательные ушки.
Dirty ears, rubbed window with balls rattle, until I inserted the battery did not check for musical work. But the 4-month-old daughter can not take a look) I think this is the main thing
Cool bunny. The daughter is delighted. Order another one. Thank you very much, I recommend!
Thank you Seller. prishol Celia. fast. Smell No
The baby liked the bunny very much for 3 months, he smiles
Super Toy-rattle, quality, does not stink, all the edges are smooth, the ears are soft. Melodies a lot, the drum is working, you beat voice. Delivery fast, shop recommend!
Funny Bunny, everything works songs sings, daughters like
Very good toy. It came fast. It's just a little big for a four-month-old baby. It hits with the ears in the eyes.
Works from 2 Pinky batteries. Good in quality. Glow, music playing loud enough
Excellent rattle for such a price! The child likes 3 months, watches, looks and listens. Very bright glows in the dark, several melodies playing. If you shake the rattle, the melody stops, and there is no musical sound. In the off mode in the lower compartment balls rustle. Works from two Pinky batteries (in the kit does not go). Ears from silicone, you can use as a teaser, but the child has not yet understood)
came as described. fast shipping. recommended.
Ordered 18.10 came 26.11 in the Moscow region The bunny is big plastic. Silicone ears. Baby 4,5 months is not interested. We'll grow to her. Music cool
The toy is more than usual Alilo, does not smell, rubber ears, works on AAA batteries 2 pcs. Just melodies are different! And at the bottom of the rattle! Glow muzzle and rattle with different colors! Good game! Come quickly!
Музыка играет ,мигает и то хорошо,не олило конечно ,но за 400 руб норм
Product cute, מבחינת weight is very light. Large משציפיתי. Fast shipping arrived within weekly and a half
Cool toy, my daughter liked it) everything works, thank you!
The parcel came earlier for a week than the number stated. This pleased)) Oh, the toy is very satisfied. There was a whole, working one. Glows, melodies are different and many. Volume 2 level. Melodies are heard well. Seller recommend))
Cool Hare, we liked the glow, 6 melodies and laughter when turned on. Adjustable volume (quiet/loud). Ears soft
Bunny wonderful) came with other goods one parcel. There is no smell, ears bent, plays 6 melodies, 2 Volume modes. It makes sounds when shaking. in turn off the state of a super rattle with a swivel drum) still what is very happy where the batteries are inserted the lid of the baby, it is not.
The toy is cool. Powered by two batteries. Two volume levels, which is very convenient.