SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
An excellent toy, the fact that it also has volume control is generally fire. I did not know that the toy is pounding from bumps, the child is not particularly interested yet, so I'm having fun myself. It's a pity that the part where the beads are late
A neném é muito pequenininha para entender mas ficou olhando vai gostar bastante daqui a um mês.
Спасибо продавцу за быструю отправку и доставку. Как всегда все классно.
It's very nice, I lack to try the music, but it's for a gift., it takes 15 days is like in the description
Interesting bunny, analog Alilo. It is larger than the original, cheaper plastic, but also the price is 5 sets lower. Works from 2 batteries, lights up, only 7 melodies. My daughter (3 months) like the face of this bunny,
Very quickly came the order. several melodies, reacts to the knock like a piano, the lower part of the top just glows, the ears are rubber.
Nice bunny. When you shake, you make a sound. Two sound modes. Songs same type
Madly pretty goods!! Quality and very cool musical rattle that most importantly multifunctional and universal. Thank you very much to the store for on time delivered the goods, as it came exactly in those terms that the seller promised to recommend this store and the goods❤
The order came quickly, all as in the description. Without batteries, did not check. Looks good.
A wonderful toy, music plays, the toy glows, rattles like a rattle, and music can be done by yourself, it's cool, we really liked
Excellent bunny, playing not quite loud-this is a plus. 5 melodies, when cracked, makes sounds, the face glows red. The child is 2 months old, but already reacts and follows the glowing face)
Came for about a month, a little delayed order, it came packed in a pupyrku, without jambs, plays loudly, glows,, my daughter liked it
The goods came in less than 2 weeks. Batteries are not included. We'll test with our son. I did not communicate with the store.
The toy is bigger than I thought. 6 different melodies, first laughs when you turn on. Works on two Pinky batteries (AAA), bought them in the mail. I thought that the delivery would be at 5post, but it came to the Post Office. The toy can be knocked and it will be as a drum separately playing small parts of the melody, which is interesting. Fairy tales toy does not tell, there is no white noise. While daughters come in more packages than toys. Let's see how it goes. Ears from silicone, tried to wipe out the eye from accidental impact will not work, but it will hurt. Plastic is nice. With the store did not communicate, the parcel came for 2 weeks.
Perfect product. Sounds when a key is pressed, when shaken and when it turn l'ampolla with the balls. Adjustable volume on two levels. Soft ear. Recommended!
Received before the scheduled date. Well packaged works very well
Ordered 15.06, received 28.06 in St. Petersburg. Excellent Toy, rattle. As a teaser is not functional. Came with a scratch, we will solve this problem with the store. Works from 2 Pinky batteries. In general, for such a price is excellent.
25.10 ordered, 31.10 at home brought by The Courier. 5 melodies and glows. One but, the stain is black, like from the marker, or something, it does not wipe off (((
a very nice copy of a the real product. my girl liks it very much. plays a few (10) different melodies in 2 different volume high. there is a heart button on witch you can press to get over to the next melody. for its price a very nice product.
Exactly corresponds to the description, of course with the original Olio does not compare, took on the reconciliation and for a change of the child, the most interesting thing that glows and Reon and There are no songs, 3 melodies just without words, the toy corresponds to the description for such money norms, thanks to the store the delivery is fast.
Corresponds to the description, cool toy, the music is pleasant, does not squeak, the ears are soft just for teething, glow, I advise you to buy)
This toy is cute & adorable I believe all kids are happy with it. Thank you Seller, 5 stars to you
Хорошие зайки, неплохо сделаны, ушки чтобы грызть. Гремят. От одной батарейки работают. Пришли быстро. Пока не включала
Cool Hare, glows in different colors and plays music. Music is adjustable in two volume bands. Plastic is medium in quality, rubber ears... rodent. For its sum it is an excellent rattle.
Amazing bunny. The child 3,5 months really liked. Several options of music, multi-colored illumination, can be used as a rattle, as there are balls, with shaking rustle. You can stop the music by touching the bunny's face. Advise!