SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent drawing board, the child is glad, very easy to use, the week of work is all norms))
eu amei muito bom o produto obrigado , parabéns a vendendo.
Very good product it works great delivery. Fast
Thanks to the store I got the product in the best case I recommend this seller and came quickly before the date
Thank you for my order love it
Everything, as in the description. The order came quickly, delivered by courier, the track was tracked. There is a small rubbing, in the photo you can see (most likely during the delivery, as the package was also slightly rubbed)
I came very quickly! For this money, it will work, but took a more expensive and it's better, but children quickly get bored, and here it seems the price is good and not a pity, everything. Packed in a thin bag. The picture is paler than in my photo in fact.
Amazed 2 times!!! 1-speed shipment and delivery. 2-"quality" packaging. I certainly understand, the price is only 380 rubles, but it was possible to put some foam in.
More interesting and more than a magnetic version of the same board. Comes with batteries.
I liked the tablet to my daughter, fully corresponds to the description of the store. The pen writes clearly, brightly, on the tablet the picture is visible perfectly On the back of the 5 tablet there is a button from accidental erasure. I recommend to buy this product-you will be satisfied with the quality of the goods-class
Very top, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good,, very good, very good, very good.
I still don't use them.
recomendo otimo produto e chegou antes do tempo, super ótimo.
comme décrit. fonctionne très bien. super chouette. arrivé en 2 semaines!
Планшет понравился, дочка в восторге от покупки. Планшет выполнен идеально, экран гладкий, никаких изъянов нет. Дочка на нем рисует и решает примеры. Ручка пишет чётко, даже ручку прижимать не надо - пишет на планшете легко. На обратной стороне планшета есть защита от стирания рисунка. Продавец общительный, отвечает на все сообщения по заказу. Рекомендую к покупке этот товар - отличное качество по доступной цене. Советую покупать в этом магазине!
I will not hide-surprised. The tablet is very thin, very light. How it was not broken at delivery I can not say. Packed very simply. But he arrived in working good condition. Although drove very long 2 months and a week. This is the record for now for me. Record delivery. But on the screen there were marks that as if something pressed on him, but it was a purely screen worked: At the same time it did not break, did not bend. The "erase" button fixed everything. Interesting thing, I think my son will like it
super. I love it. it works properly. thank you store.
Eye! Eye! For 3,93 € I had to pay 5,09 €. It comes very little protected and for almost 10 € it could get you broken! Everything has come to me well and perfect. But in the end it was expensive! The color you choose is the color you paint! The picture that with many background colors in the drawing is impossible!
It's taken a long time to get here, but it's been worth it, my son is super happy, happy, it's been quite a discovery, I totally recommend this article, ideal for
Cool tablet! Made of plastic, not heavy, it's hard to say how long it will last the child, but the first impression is good! Well writes, quickly erases! For your money Super!
Good quality. My kids are very excited about it. They love to write and this is perfect for them
Good product, just need an instruction, arrival in time
Delivery in just over a month. Very good product. Works perfectly. My little girl loves it. I'm very happy. Thank you, store!!!
The product got me in perfect condition. I'm very proud. Congratulations and congratulations.
The product went very long, it all corresponds to the description, the product is satisfied, I recommend the store, hoping that the local delivery service is all the same guilty