SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super. I love it. it works properly. thank you store.
Eye! Eye! For 3,93 € I had to pay 5,09 €. It comes very little protected and for almost 10 € it could get you broken! Everything has come to me well and perfect. But in the end it was expensive! The color you choose is the color you paint! The picture that with many background colors in the drawing is impossible!
It's taken a long time to get here, but it's been worth it, my son is super happy, happy, it's been quite a discovery, I totally recommend this article, ideal for
Cool tablet! Made of plastic, not heavy, it's hard to say how long it will last the child, but the first impression is good! Well writes, quickly erases! For your money Super!
Good quality. My kids are very excited about it. They love to write and this is perfect for them
Good product, just need an instruction, arrival in time
Delivery in just over a month. Very good product. Works perfectly. My little girl loves it. I'm very happy. Thank you, store!!!
The product got me in perfect condition. I'm very proud. Congratulations and congratulations.
The product went very long, it all corresponds to the description, the product is satisfied, I recommend the store, hoping that the local delivery service is all the same guilty
The store sent the order fast and only took about 3 weeks to arrive, I recommend
I am impressed by how quickly you arrived, perfectly meets the description and arrived in very good condition, very happy with the purchase
Sent fast, delivered before the date indicated, such as the description, works well and for the price is very well
Cool thing the child is very pleased and I'm happy to buy myself the same will draw relieve stress as it was possible to think about such a good thing well Chinese ..
Супер доставка .Пришло за две недели. Упаковано легко. Но на удивление все работает. Респект продавцу.