SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store sent the order fast and only took about 3 weeks to arrive, I recommend
I am impressed by how quickly you arrived, perfectly meets the description and arrived in very good condition, very happy with the purchase
Sent fast, delivered before the date indicated, such as the description, works well and for the price is very well
Cool thing the child is very pleased and I'm happy to buy myself the same will draw relieve stress as it was possible to think about such a good thing well Chinese ..
Супер доставка .Пришло за две недели. Упаковано легко. Но на удивление все работает. Респект продавцу.
Планшетик ехал ко мне 47 дней, из них 3 недели ехал с таможни РФ. Приехал целый, в рабочем состоянии, хоть и упакован был как обычный газетный лист в конверте. Продавцу спасибо.
Cool tablet, took for 460r, its money is worth, clear lines, came quickly for 2 weeks, works on one battery, was included
Length: 22,2 cm; Width: 14,6 cm; Height: 5mm. There are no delays in the letter, just like this pen I write. Color only one. If you slowly lead, then the line is thick, if quickly, then thin.
I am happy to see the electronic drawing board received before the estimated delivery time.
Got the electronic board. Works well .. The child is very pleased. The store sent the goods quickly. Thank you very much on the spot of the bulges, I understand there should be batteries. They ordered two boards, green and blue. On the second is the same. They paint perfectly. The seller is very well done, the messages respond quickly.
Shipment dotarła for me at 1,5 a month. Goods packed in bubble envelope. Board not damaged, whole. Made of thin plastic. Works very well. Battery CR 2025 (included). Thank you stores.
продавец отличный доставка хорошая,рекомендую всем простенький и отличный товар без изъяна,,рекомендую всем!!!!
He arrived in Malaga in a month. It cost 4 €, I didn't have to pay anything extra in the post office. They left it in the mailbox. Passing the finger does not therefore look clean with the pencil that brings that it will be best to tie the Square not to lose it. Button Battery cr2025. It has a lock behind it that allows the front button to operate der delete.
Up to SPB 2 months flat. Plastic quality. Can only be seen in lighting. Inch 7 working area. need extra. Power-battery cr2025. Without a battery does not erase records. There is a cleaning button (on the front side) and a jumper lock cleaning records (on the back). Doesn't keep records. Дхшхв-227х147х5мм. Working Area-173х122.