SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, it is light and thin.
Cool nameplate writing recommend
Super drawing board
Пока нормально, как дальше будет - посмотрим.
It arrived in good condition. Recommended
Delivery city. It's like a dime. Packed good. Went to ukrpotta.
Пришёл за 1,5 месяца. Мегалегкий, наверное даже 100 гр не весит. Рисует отлично, цвет линии зелёный, очень круто имитирует карандаш, можно прям сделать штриховку. Брали ребёнку, но с удовольствием рисую на нем сама. Цвет пришёл красный как и заказывали
I loved it. Medium size allows drawing and writing. Happy with my purchase. I need to find out a detail: like deleting individual lines since using the trash can clears everything for Me. Thanks to the store for prompt and communication.
All would not be bad, but the tablet came with a broken display, as if the needle was pushed ((sending very fast, delivery is among the first, about a week!!!! I did not communicate with the supplier.
Cool tablet for drawing. Shipping fast. Came in a thin polystyrene and in a postal package. Lucky for the whole thing.
Shipping fast. The child is delighted. Worth these kopecks.
The tablet was packed in a pu film and it's amazing that nothing happened to it during transportation. Only a few traces on the screen that disappeared after pressing the button. Excellent thing, the child is happy. We'll take it to school instead of chernovics. Sent was fast. To store Thank you very much!
Good product good service
Serves both as an educational toy, as a replace a notepad for reminders at home! Used a small battery.
An excellent device for drawing. I hope for a long time. Now at least the leaves will not lie all over the apartment)
The 8.5 inch drawing board is really good ... my daughter loved ❤ it and use it daily for drawings, really useful... reached to Doha Qatar in less than 20 days .. recommended store and product
The tablet is super, for drawing itself, only one drawback is not very bright. For such money is excellent. The child is happy.
Received thank you, packed well, children liked it. Seller recommend.
Order 26.06 shipping 3.08, more than a month to Bashkiria The child is happy, sits drawing, the battery was already. Pen in the kit, does not draw a finger, you can nail Took for 335 rubles. Thin plastic. Decided that he needed a cover, I'll give my while.
Corresponds to the photo and description. How she did not check. I bought it for a gift. It came quickly enough, without damage, packed enough.
The product quality surprisingly. The Magic Pen accompanying the whiteboard allows fine writing and drawing with details. Fun for kids and adults. Cost effective allied to shipment agile. Recommend to everyone.
Good simple but entertaining product, includes batteries
My daughter loved this great one, and I come super fast. Very reliable.
Everything works, my daughter is delighted with a good store, fast delivery. 5 +
Great thing! The child really liked it. Thanks for fast shipment and delivery. It reached Belarus a month later. The store and I recommend it.