SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tablet is super, for drawing itself, only one drawback is not very bright. For such money is excellent. The child is happy.
Received thank you, packed well, children liked it. Seller recommend.
Order 26.06 shipping 3.08, more than a month to Bashkiria The child is happy, sits drawing, the battery was already. Pen in the kit, does not draw a finger, you can nail Took for 335 rubles. Thin plastic. Decided that he needed a cover, I'll give my while.
Corresponds to the photo and description. How she did not check. I bought it for a gift. It came quickly enough, without damage, packed enough.
The product quality surprisingly. The Magic Pen accompanying the whiteboard allows fine writing and drawing with details. Fun for kids and adults. Cost effective allied to shipment agile. Recommend to everyone.
Good simple but entertaining product, includes batteries
My daughter loved this great one, and I come super fast. Very reliable.
Everything works, my daughter is delighted with a good store, fast delivery. 5 +
Great thing! The child really liked it. Thanks for fast shipment and delivery. It reached Belarus a month later. The store and I recommend it.
Received, thanks to the store everything came to terms, I think the child will like it.
fast delivery to Ireland, I'm very happy with my purchase, and my daughter loves it, i recommend it, thanks dear store
The goods came even before the deadline. In a week. In a protective bag. Children are happy with not knowing how much will work. At first glance just for a child who likes to draw. Recommend
Packed in almost no way, a thin bag. But it took a long time.
Delivery is fast, about 2 weeks to Samara region. Track tracked. Until they used, I bought a child for my birthday, I'll add a review later.
классный гаджет, у меня ребёнок 2-летний, который все стены обресовал прям залип за планшетом, ещё удовольствие принесло ребёнка, что нажал на кнопочку и все стёрлось
Delivery to Kharkov about 30 days. A good alternative to drawing does not use paper. The pen writes finely. Behind there is a lock button. Recommend
Arrived quickly. Cool to draw and wash! The child is very pleased, the main thing is that the battery was not sewed
I took it for a gift to my children! Everything suits! All by description! Took three different colors: white, pink and black! With a white little bit of unlucky -- there is a jamb on the screen, I do not throw a lot in my eyes, but it's insulting...
Very entertaining thing! Delivery 3 days by courier, super!
3 weeks before Germany. thin tablet, less A4 format. came in working condition, well packed. There is a handle in the kit. I recommend the goods and the store.
Product as described, incentive for children Supplies.
Excellent tablet, bought for 402 rubles 11.11, came in 2 weeks, not as bright as in the description, but for this money, just super rice, it is washed all in a second by pressing the button "basket".
Хороший планшетик для рисования деткам и не только. Конечно не такой большой как на картинке, но и не маленький. Есть стилус. Если совсем легонько нажимать на стилус, то линии получаются тонкими и нечеткими, рассмотреть ничего нельзя. Так что можно смело нажимать на стилус, линии получатся более четкие. Кнопка для удаления надписей, которая с обратной стороны планшета блакируется клавишей и кстати эта кнопка работает от батарейки. Доставка: заказ был сделан 12.11.2021, продавец сразу же оформил и отправил заказ. Заказ пришёл 24.11.2021 - достаночно быстро. Посылка была с трек номером, пришло уведомление в п/о ящик. Всем рекомендую планшетик и продавца.
Delivery to the curved horn 25 days ukrpochta. According to the territory of Ukraine was not tracked. The packaging is very weak, but everything came intact. The child will be at school instead of a draft. I'll probably order more, on the refrigerator, write reminders. There is a lock from erasing.
In the photos it looks brighter but in reality it is not so bright, in general, its money is worth fully, the thickness of the plastic case is very thin, in case of of of of we need to understand that on AliExpress these are the retail prices of China, Wholesale and in production they cost several times cheaper IE in general kopecks, that is, this goods which have a real cost price on production many times cheaper, well, for this money will will