SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very much, I tried it and it works perfectly. Very well packed and excellent value. Thank you
The product came a few days before the estimated date of delivery. It was packaged very well, and it works amazing. Can't wait to use it in future projects.
Well packaged, it arrived before the estimated date, I will make another assessment when I use it, thank you very much store, regards.
es muy útil para que aprendan a dibujar, pero tienen que ser dibujos de una sola cara, dado que transparenta si no los dos lados
Заказ шëл почти месяц, неплохо. Хорошо упакован. Всë работает. Есть три режима подсветки. Подсветка работает не равномерно на всей площади .
Very good. Picture and products consistent. Suggest a package that can save constantly, because the material is delicate.
The product is as described, it has 3 levels of light, which are perfect for use. The order arrived in less than 2 weeks in Monterrey. Fully recommended❤
I arrive before time, super well packed, I loved it :), exactly as in the picture
Everything fully corresponds to the description.
Well packaged and very fast delivery (12 days in total). Will make a good Xmas present for the little ones.
ok - the children can use it as lamp as well as a copy board
Thank you received, everything corresponds to the picture included works, the touch button (three brightness)-liked the right thing.
The tablet came very quickly. With the store did not communicate-there was no need. Three lighting modes. Recommend.
Fast delivery, the product turns on, it works.
Does what it supposed to do. Good package and came fast. Thanks.
Super mon fils est ravie reçu rapidement bien emballée
Всё как в описании, отличная вещь
The goods came in good packaging. But the crivorous loaders managed to damage him. Opened a dispute. The store returned the money. Already enrolled. Recommend!!!! Nice to deal.
Lighting is not solid. Grid points are large enough.
I came in three weeks. The product corresponds to the description. Light bulbs on one side of the dovetail, so the light is not evenly distributed over the surface.
Очень хорошо упаковано , работает. доехал целый. три режима подсветки. рекомендую.
I quite like it came very well wrapped to Spain! I thought it was a little bigger but good for the price is fine
Arrived very quickly, well packed and in operation. My cousin will love!
Very happy with the board, I find a little hope of the A5 but it works very well.
Good finish I arrive in perfectofruto