SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute real, arrived within Weekly. Note (I am not שמתי.) שמדובר size A5 and it's small. The device connects to and have a has 3 modes of light. My daughter flying on it.
It's a very interesting light table the truth is that kids have a great time letting them draw their favorite drawings
Very well packed and protected, I recommend the store. It's for gift so I can't prove it.
I brought the courier to work, the goods work, packed in a blown film and pupyrku. The only thing that confused... in the photo it seems that the size of the A4 board, but in fact as in the description. And so the goods are happy, took for a gift to the child, we hope she will also like it))
The package comes super well packed, I 've plugged it in and you always have to turn it on with the cable. It has three light modes and can be connected to any charger. That's very good, I recommend
I haven't tried it yet since it's a Christmas present
Very good packing, two layers of protection. Smaller than I thought it would be. The light not very strong, but the visibility is good enough to trace a drawing. I recommend!
Great to draw even to reproduce scriptures I hope my grandson will make good use of it. Too bad no box just in bubble paper.
Perfect packaging. Since it's for Christmas it hasn't opened, I hope it's all right. Once open I will comment more
Parcel came
Arrived quickly and describes for description in the order
Be careful, it's A5, not A4, I did not pay attention to fools. Unfortunately, the store refused to cancel the order. All right, I gave it to my sister, and she really did go out and throw it in the nightstand. Cool, but useless thing :) By the product itself: it shines well, there is a protective film, it came in a very good package (without sarcasm, it is worthy to pack), but sometimes the wire the In general, be careful and think: or exactly whether you need it))
Старое изобретение в новом исполнении) великолепно чтобы подделывать подписи)))))
Good, all as described. Fast delivery-10 days. Good packing. Recommend!
Hello. the goods came quickly. but the board for some reason does not turn on! I connected it by clicking on on. Nothing happens.
The product was very well packed, arrived earlier than expected. The table is made of acrylic with LED lights, came with its respective instruction in English/Chinese and charging cable, the three modes of light work perfectly (low, medium and high). It's as described. I'm very happy with my acquisition. Thank you very much (:)
Works! 3 brightness modes. Delivered quickly. Recommend
Fast delivery, perfectly packed, the tablet went intact and safe. How does not work yet checked
Well, the size seems to be appropriate.
Perfect for copying children, how bad it doesn't recharge, if you don't have it plugged in all the time it doesn't work. It works only with the l cable, which is a little annoying. It has several q light intensities working perfectly.
Just like it puts in the description and very well packed so it doesn't break
Pequeno pero bueno no se utiliza todavía.
La descrizione è completa, ma il prodotto non funziona
The product is the same as what was purchased, but despite arriving earlier than expected, unfortunately the delivery was not appropriate, as they did not deliver the product to me, if not that it was rather thrown into the garden's interior without giving notice. Now we'll have to try if it works.
Perfectly packaged and in very good condition equal to description thanks