SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything, as in the description. Delivery is very fast, 10 days to Estonia. packed perfectly, delivered without defects. Recommend! Ordered 2 pieces
Perfect and already test
It's perfect for what I need it. It's also portable and easy to use. Came very well packed and protected. Thank you so much!
Padrisimo me. Charm. I get suuuper fast. Delighted with the size. Perfect for a child. I 'd buy bigger for myself again.
It looks great, I haven't used it yet. He arrived very quickly thanks to the store
product have 3 mode shines
Delivery is very fast, packed very well, everything works, very satisfied. The store is good, I will definitely order more.
Arrived 12 days ahead of schedule, well packed in perfect condition.
Пришёл быстро, все работает
Esta muy chula, falta probarla pero pinta muy bien
Very good bought it for my seven years old and he cannot stop drawing with that
Everything OK. A+++ seler. Thank You
look good will leave to try until i give to grandchildren fast delivery thankyou
I'm just in shock! This is the best store I have ever bought something from! In a week everything has come, in an ideal package (pupyrka + air). Delivered to the door!!! You're just the best! Now we will try the tablet, if the child likes it-we will order a larger size! Just the best! Delivered in Bratsk (irk region)
Came quickly, whole, well packed.
It came quickly everything works. Thank you
Satisfied, unfortunately no box around it or neatly packed
Very nice
дочка в восторге. доставили быстро все работает. три режима подсветки. единственный минус не подзаряжаеться работает от сети.
Perfect
granddaughter loved it. Very very fast postage. Thank you