SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I came in three weeks. The product corresponds to the description. Light bulbs on one side of the dovetail, so the light is not evenly distributed over the surface.
Очень хорошо упаковано , работает. доехал целый. три режима подсветки. рекомендую.
I quite like it came very well wrapped to Spain! I thought it was a little bigger but good for the price is fine
Arrived very quickly, well packed and in operation. My cousin will love!
Very happy with the board, I find a little hope of the A5 but it works very well.
Good finish I arrive in perfectofruto
Works properly. However, the design is flimsy, it would be necessary to handle more carefully
Everything came intact, everything works, thank you very much for the delivery. In the store Pyaterochka very quickly all comes, do not wait a few months, it is very convenient for buyers. thanks to the store.
fun. kids love it good price
Came super quick, and works as described :) So far, so good!
The parcel came very quickly. A maximum of 7 days. They haven't tried it yet.
Goods OK, consistent with the description. Shipment faster, before the date.
Very fast shipping, very good for diamond painting.
everything came intact and the board work just fine, but I suggest who wants to buy this get the A4 size.
The board came in 20 days to Rostov-on-Don, delivery by courier, packed well, everything works, there are slightly dark spots downstairs .. Pay attention that the size of a 5, they show a 4!!! I recommend the store, did not communicate with the seller, there was no need.
Product exactly the same as your description, plug it in and it works Apparently, fully recommended store, I hope my peque likes it, it's very original for kids and easy to park.
Very convenient for a child. Small board. Shipping fast.
Quickly sent. Packing is good. Format A5, I thought it would be more, but it's even better. Thank you store. Recommend
Fast shipping and everything as described indicates. I haven't tried it yet because it's for a gift from Kings.
Llego muy rápido a España ,muy buen embalado ,igual a la imagen aunque comprueben medidas porque es pequeño ,es tamaño un poco más pequeño de medio folio,pero para niños pequeños hacer pequeños dibujos está bien ,con tres intensidades de luz q no dañan los ojos,a pesar del tamaño muy contenta
An interesting and convenient device for drawing, there are several modes of illumination. Included USB cord. Thin, comfortable in storage. Delivery by mail, long.
Chinese friend! Thank you very much for such a copy board. This is a wonderful thing that will help me draw over and then copy the circuit board of the electronic circuit, or copy the electrical circuit of any device. Babies are a great joy. I checked the copy board, light switching. Everything works fine. Once again, thank you for such a wonderful thing-a copier board. All the time the order was tracked. Oleg
Excellent thing, packed on conscience, drove quickly
Le produit est arrivé en parfait état! le produit correspondait parfaitement à la description avant l'achat. Très content.
Beware of this store unfortunately place the order by mistake and seconds later cancel it but this individual told me that at the weekend I could not cancel the purchase. When it's not true since it's happened to me 2 or 3 times and I got canceled. This one didn't want it on me. You get canceled. Total in the end he sent it to me without listening and on top of it I realized that the same item I bought the day before is 2 € cheaper so I say be careful just interested to sell nothing else and since it's not free return you know I have to pay the shipping I. I told Aliexpres and he told me to pray