SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Outside packaging a little ill but everything is consistent inside. A priori everything works but being A gift for Christmas we have not mounted it.
Very cool toy. I and the child are delighted. Everything works. All is miniature cute
all perfect and works flawlessly
Perfect same as pictures, my kid have a lot of fun xx
Love this product. Good for the coordination of the kids. Very fun to play with.
I don't know who will play more if my daughter or I. Very nice and came super fast.
отличная игрушка! ребенок счастлив!)
I'm five years old. I really liked the game. Interesting and not difficult assembly. All details work well. Tonight was all night, but it's time to sleep, and tomorrow I really want to continue.
The toy is good, but thought that it would be bigger, it came quite quickly, the box is crumpled, but the main toy is not broken and also funny, I recommend the store and
Very pleased with the car adventure. Kids and adults like playing with it. At times it feels a bit flimsy and need to be held down to wind one of the knob. But quite entertaining. Thank you.
really fun to play with! (even for adults☺)
Excellent. Only the box is very difficult, the parcel came all crumpled. Lucky nothing broke.
The quality of the norms, the only thing is the bottom of the toy cover made of cardboard. It was damaged on delivery. But it is not so disastrous)
Free flash one week. Product beautiful and well made. Congratulations!
Llegó muy rápido, tal y como es en las fotos. Viene desmontado pero no será difícil hacerlo, viendo las fotos será suficiente. Con 4 coches como indica en la compra. La caja viene un poco golpeada, pero al ser feilla, de color cartón y letras chinas, no será la que utilice para regalársela al crío, por lo que me da un poco igual que haya venido arrugada... Buen compra.
Cool toy, but the box came crumpled.
its a great toy !!!!!
Awesome toy. Son 3,5 plays with pleasure
In general, a good toy for its price, but one lever (orange) does not work, and the blue is broken
What a topkado! Our children of almost 3 had so by how it works. Also the oldest of 5 will find it even more fun. And yes, also Mom and Dad find it fun, recommended!!!
Great product and the shop is very kind and great communication. Thank you so much !
il pacco è arrivato un po' danneggiato. il gioco lo devo ancora provare, se funziona bene
Great fun. Even the adults have enjoyed playing with this toy. It really gets you concentrating! It was easy to put together, although there were no instructions. It arrived well before the due date, which was a surprise as I live in Australia.
Thanks store for the fast delivery, looks very good. Whole fast delivery and it looks good, my grandchildren are happy with it
Great! My kids are fans!