SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Paczka przyszła o dwa tygodnie szybciej. Super i dziękuję.
A l'air bien. mais pas encore ouvert cadeau pour Noël reçu bien emballé
Todo correcto Muy rápido, muy contento
как всегда конструктор интересный и точный в описании,доставлен в течении двух недель,
Impeccable fast delivery and well packaged
Great, thank you.
Ordered november 11 and received november 27! very fast. haven’t assembled yet because it is a christmas gift. will post more pictures after assembly.
Cottage kupowany for Bożonarodzeniowy gift-reached mega quickly (in Okolo two weeks). Pads not yet unpacked, but promises to cool gift. Compatible with the original.
Hello, I bought the block set as a gift for Christmas, correct packaging, super fast delivery 1 week
Product is consistent, I recommend the store
Assembled yet but things are well received Fortunately well-received or
The order is satisfied. Came in 12 days before the deadline. Thank you!
I'm coming very fast. No box but well packed, see when we mount it.
Still not assembled and not opened packaging because will be the Christmas gift my daughter
아주 나이스. 우리 조카가 참 좋아했어요
Envío rápido, vendedor recomendable, lo tengo guardado para navidad por lo que no puedo opinar sobre el producto,.
Is to be gift, hope you will be all elements;)
Got very fast. Fully corresponds to the description. Until the truth was collected. Very nice
Nice building blocks, good quality and they fit the original brand. 1 minor point is that some blocks have a different colour than on the instruction manual, this makes it sometimes hard to follow the instruction, 4 or 5 blockes. These wrong colour blocks also don't match the blocks that they have to fit on. For the rest happy with the purchase.
Thank you very much
Product conforms to the description
Super. Buy 2 houses and both arrived super fast and well-packed
There's no label on the product. So it's hard to assemble.
Great, all the parts are there. My daughter loves
Well received very well packaged to see the assembly