SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very fast delivery to UK. it's looks OK as lego is still in packaging. Looking forward to play and built with it.
good
Arrived in rapidissimi times. Don't again mounted because it is a x Christmas gift
The order arrived in a week!!!!! Week!!!!!! I asked to send the order quickly, explained that the child really liked the toy and is looking forward to it, the salesman immediately sent it. Such a super fast delivery I have not met yet, it would be 10 stars I would have put them. The toy is interesting all in a complete set. Thank you!!!!!
Купили в подарок на новый год. Ребенку должно понравиться. Быстрая доставка.
Delivery in 2 weeks. Good quality product
Came nicely packaged. Did not put together yet but seems nice
Arrived very fast. Is perfect, my daughters loved!
fácil de montar para los padres. exacto a la foto.
If they were supposed to leave with the numbers, but alas. It is not very convenient to look for where what kind of poster. And so cool Lego House.
Came earlier than the term, it is very pleased as it ordered for a birthday gift.
Not made yet but looks great.Fast delivery
The parcel came quickly, without box, but packed well. In appearance as in the description.
The designer is good, only the parts are all sorted according to different packages, it is necessary to open almost all packages and search
Delivery 2 weeks, took the child for the new year, I hope to like it. Thanks store
Temps de livraison respecté. Colis bien emballé. Rien à dire
Order came quickly! The store is good! I'll post the photo later. Lego quality. I think it will be very beautiful! Thank you very much!!!
Very top, the houses are small and the manual's size is accurate in illustrations, getting easy assembly, but come on. WTF how much piece, seems not just never. The pieces fit perfectly. My daughter loved. Recommend the product.
Okey
as this is a Xmas gift for my granddaughter I haven't opened it but quality is great and compatible with Lego. only wish it had come in a box bit was packaged securely. I will buy a suitable storage box .