SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as this is a Xmas gift for my granddaughter I haven't opened it but quality is great and compatible with Lego. only wish it had come in a box bit was packaged securely. I will buy a suitable storage box .
pas encore utilisé mais à l'air super. envoi rapide et soigné
All fine ;) received soon. thanks
Product quality. Great store,, delivered before the scheduled time. Recommend to everyone.
Real Super quality, same as original! My small has huge Looking Forward!
Well packed. I can't provide much more information at the moment why it's for gift. But it looks good.
Order placed for Christmas. I hope he will not miss parts ..
Order received in 11 days
Top quality bricks and fast shipment up to Italy! Thanks
super
Product delivered very quickly (in 3 weeks) and well packaged. There is an instruction at the sticker. For now, we will be assembling the house. If there is a lack of parts, I will let you know. Now I recommend the store
The Lego arrived and is exactly like shown, thank you
ottimo
The order came well packed. On the availability of details I will complement the review later
Recommend fast delivery
Quality and shipping are ok. The build instruction are not perfect but good.
szybka wysyłka
Excellent product.
So pretty and this fact is Rea
Order arrived in a little more than 2 weeks. The House hasn't come up yet.
We will see at Christmas but it looks impeccable
Thank you for fast delivery. Mines daughters are loving it!
Fast delivery, nice service. Thank you.
Looks JUST like lego brand with LOTS of pieces! My daughter will love this! Doesn’t come with a box, but instructions are included!! Shipped quickly!
Everything ok