SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
одна деталі зламала в іграшці, але тут винна пошта, а не продавець !
Pendant has come pretty quickly. I am positively zaskoczona because looks really cudnie. I still not rozpakowałam because waiting for gift. Recommend
The parcel arrived in Ukraine in 2 weeks. I liked the toy, made of high quality, sewing is ideal for every detail. I bought in super discounts, for $0,1.
зроблено якісно
Super, very recommend
I loved the same as the picture
produto chegou rápido e exatamente como descrito e na foto
The parcel to Ukraine came in 3 weeks, new mail. The toy is soft, beautiful, neat., rustles. I won the toy for $0,01. I'm very happy. I recommend the store.
качество отличное, быстро пришло, рекомендую продавца!
Cool toy, quality, good size. in stores much more expensive. the child likes. Order, you will not regret. delivery took three weeks to the Rostov region.
The toy came in 20 days ukrpochta. Packed in a regular package. Made beautifully and qualitatively, pleasant to the touch, soft, wings rustle, nice to hold in hands. With the store did not communicate, sent quickly. The toy really liked, thank you to the seller. Recommend.
Arrived right as in picture.
A large, cute soft toy. Pastel pleasant colors. Mirror, rattle and bite for teeth, as well as stars-pendants. Pleasant low-volume sound of a rattle. On top of the ring is separated for fastening.
Super Toy, well made. Shipment to Poland about 3 weeks.
Delivery to Arkhangelsk region is fast 20 days. I really liked the dog, nice interesting. There is both a chase and a Bringle and a mirror.
Игрушка пришла быстро. Выполнена аккуратно, много всяких висюлек и колец. Ребенку очень понравилась. Спасибо большое продавцу. Магазин рекомендую.
Sliczna toy, Ladnie made, not smierdzi, duzo curiosity for maluchow. Kupiłam I for 4 pittance dzieki group Alimaniacy, recommend :)
Very high quality toys, I advise everyone mom. Size is also excellent
Toy super. The child is happy. Quality is good.
Delivered well ahead of time and great quality.
Quickly came to Moscow 13 days The quality is excellent toys Sewn well Price per item is super
Excellent quality, beautiful super satisfied. Arrived fast. Took this photo of my hand close to you have the notion of size.
The toy is very beautiful, liked. I recommend to buy.
Great material very soft like and arrived early very quickly bought 10/09 HJ day 29/09. Thank staff AliExpress.
Great Perfect