SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product fast delivery like Thanks indicate❤
muito lindo idêntico o da foto qualidade ótima chegou antes ....
Ameii!! Os brinquedos tem chocalhos, a flor é um mordedor e tudo bem acabado.
The goods came for 1,5 months, excellent quality, the mirror is even acceptable, not scratched. There is no smell, the seams are well stitched. Recommend
This beautiful puppy as pictured, super indicate
Lindo, igual a foto. faz barulho quando aperta. A postagem foi rápida.
Beautiful!! Perfect like the ad❤
Very beautiful, exactly as pictured! The size is also good!
Excellent Toy, came for 2 weeks, delivery of Transp. The company DPD, does not smell, bright, the ears rustle inside, the rattle with balls hanging, everything is capital, sewn qualitatively, I highly recommend as the first toys. Thanks to the guys from China, I recommend definitely! On the mirror is a protective film, a mirror of course plastic, so that the baby does not hurt.
Loved… Very beautiful
I love it, I'm delighted with the product. I'll ask again because it looks beautiful to me and my baby is going to train a lot. A thousand thanks to the store. He came super fast to Spain.
Very beautiful! Exactly as the picture. Shame came a part broken, but makes no difference.
Beautiful. Great quality. Buy more for sure.
حجم كبير ومثل الوصف وشحن سريع وتغليف جيد ومناسبه للاطفال
Minha filha amouu
The child immediately took in his hands, although very carefully to the whole new thing. There is no foreign smell, the thread does not stick out, there is no marriage. Advise.
Este é um dos brinquedos favoritos da minha filha.
Like the toy. Baby looks very interesting for entertainment.
Arrived in perfect condition. Like the product and indicate.
Excellent product, I loved. Bought for my baby 4 months
simples mais bonito,faz um barulhinho,meu bebê vai amar.
The product is good quality, like the picture. Arrival scheduled for 12/09 and 27/08 came early. Am satisfied with the purchase.
The mobile is very beautiful and very well finished and colorful and drew attention of my baby. Arrived very quickly to Brazil.
Great product as expected! Arrived fast!
Beautiful, but very small