SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super super fast shipping!!! Arrived crumpled but all was fine. Nice quality, good product. Seller ad stickers beautiful present!! Recommend!!
Delighted to get this today for my son’s birthday next month. Came well packaged and wrapped well. Got a nice surprise with 3 packs of stickers aswell with it. Thanks very much.
PARABÉNS! O produto é sim, como eu esperava. Meu filho ficou muito feliz; A entrega foi bem rápida, recebi bem antes do prazo agendado. Obrigado! recomendo, vendedor de confiança...
Machines are quality, but the packing wants better. Recommend
Ordered 30.09, 18.10 profits in the Dnepr, for such a price just gorgeous, small metal cars, the child very much entered
Товар получил в Украине спустя 3 недели после заказа. Посылка хорошо упакована, но коробка все равно была немного примята, при этом сами машинки не пострадали. Все машинки сверху металлические, низ пластмассовый, трейлер у Мака тоже пластмассовый. По размеру машинки сопоставимы с игрушками серии HotWheels, чем были приятно удивлены (по другим отзывам ожидали что будут меньше). Все рисунки нанесены краской, кроме глаз (они наклеены). Машинки в трейлер входят немного туго, помещается две одновременно. В посылку продавец положил в подарок 3 комплекта небольших наклеек и открытку с благодарностью. Ребенок набором очень доволен. С учётом скорости доставки и удовлетворительного качества товара могу рекомендовать к покупке.
무슨 국내배송 시킨줄 알았네요. 배송 엄청 빠르구요 퀄은 가격생각하면 만족합니다. 맥퀸 눈모양이 스티커네요.
Exactly the same as the description, the best of the store is, their logistics and delivery time, to chile it takes 4 days and to my city 6. Best of all the stores this APP has. Thank you very much for the gift coming at the encomienda!
Happy, it took a week, very well wrapped and gift stickers. Cars in perfect condition as they appear in the photos.
It's very nice, a little small the truck but they fit all the cars inside. Excellent packaging and with gift stickers. It's a nice gift.
Received in about 2 weeks, perfect type small iron car
Super good quality, I arrive ultra fast and my son happy plus with some little gifts, that better
looks very nice, good quality, perfect for children, very fast shipping!
מהמממם. Arrived wrapped lovely עים gift of 3 packs stickers. It's about inside cardboard thank you very much!!
Well packed, quickly and on time delivered, packed in the box, high quality. Recommended eshop and product.
товар пришел в сроки указанные в заказе. В подарок продавец отправил 3 листа наклеек.
Are OK
Very complete, my hallucinated grandson, is a great toy for the Pekes,. I received it very quickly.
Los artículos estas tal como salen en la foto pero me confundi al comprar porque solo compro el de 6piezas y quería el que tiene 7piezas que incluye la gandola. De todas formas muchas gracias, son hermosos y de buena calidad.
The product same as the description and the store sent me three packs of stickers, I recommend, very attentive seller
Great product, fast delivery as well as gift of 2 board of stickers. I recommend
solo que son muy pequeño en la.foto parecen más grande.. hay que poner dimenciones
Thank you very much store! All as in the description is even better! It came in 2 weeks in Arkhangelsk, everything was wrapped and packed qualitatively, as a gift, the seller sent 3 packs of stickers and a letter of thanks! Thank you again, I think the child will be delighted!
Продавец постарался хорошо упаковать коробку, но она всё равно пришла раздолбаной. Меня это не сильно расстроило. Машинки хорошие. Продавец положил наклейки в подарок, спасибо)
The order was delivered 9 days before Volgograd, I'm crazy about it. Packed well. Avtovoz plastic, small cars metal, as a gift the store put stickers, very nice, the son adores them)) the painting of the machines is certainly not very, but, but