SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O produto é exatamente como descrito e material de ótima qualidade para o valor do produto, realmente fiel aos personagens do filme carro. veio bem embalado, a caixa chegou um pouco amassada mas provavelmente se deve as correios brasileiros. o vendedor foi muito carinhoso e enviou 3 cartelinhas de adesivos do filme como mimo, meu filho amou. Recomendo o produto e o vendedor, valeu muito a compra!
Very perfect product Great to perfect gift
Article of very good quality faithful to the description I recommend arrived e 5 days only and with the box while I ordered without the box my son will be very happy for his 3 years
Same as the picture, they are the standard size as the hot wheels. But well finished.
Arrived earlier than the term, well packed! Quality for your money
The cars are super, alas the box is crumpled. I got it very quickly. Ordered 11.11.21 a received 20.11.21.
Congratulations for the Seller. Parcel well packaged, received less than 10 days in perfect state. 5 stars for him.
The goods came in time, the box was slightly crumpled, although it was packed well. Thank you
In the RB with paid delivery was almost 20 $. It came weeks for 3. the box is worn, took for a gift. Metal machines, plastic Fura
⭐️⭐️⭐️⭐️⭐️Ottimo product ⚡Fast ️spedizione Seller recommended ❌
The parcel came to Moscow for 9 days, as a gift put the stickers, the box is really crumpled, although it was packed well, I thought the Fura would be more, but the
Many thanks for the mega fast shipment and accordingly delivery!!! Special thanks for the gifts! The quality is excellent, the machines are durable! To the store of successful sales and thank you again! I recommend definitely❤& Middot;❤& Middot;❤& Middot;
Excellent Product, good quality. The shipment was very fast and the store very attentive even wine with gift, wonderful stickers. It's a good purchase, recommended
Delivery is fast, it was packed well, but still the box was crumpled ((I wanted as a gift, but alas (a little upset because of this .. the quality of of of of But the fastening of the truck cab and body is terrible. Does not hold at all.
Машинки пришли быстро. Качество товара на высшем уровне. Спасибо продавцу за приятный бонус в виде наклеек.
Very well made, quality good. For the detail oriented, say there are some points imperfection, but nothing of visual impairment, recommend.
Product as described the store. Just not like the way it came packaged. But okay!
Todo perfecto, el vendedor muy amable por añadir algún detalle en el paquete y ya está mi hijo jugando con ellos.
The cars are very beautiful, the child I think will be delighted, bought for his birthday to his son, there are rubbing of course, but not critical, after one day of games I I I but as a gift as everyone put a pack of stickers
Excellent Product very excellent quality top recommend.
Really great son was so happy metal cars
Perfect, my three years liked. The Lightning McQueen fits on truck, but it only. "Okay father McQueen will in truck others are just friends". All very good, well packed and well protected.
Arrived safely and even advertised
Material very good. Arrived fast. 14 days.
Muito lindo e “parecem” resistentes! Vamos ver na mão das crianças rsrs