SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice צרייך lot גובהה to לשיצנח beautiful
I bought for my grandchildren. It looks good. It has arrived in perfect condition and well packed and fast
I was on the fence about purchasing these even after reading the reviews saying they were fun. I’m glad I did as my 10yr old really enjoys them. They work well. Smooth transaction and the store shipped quickly
Thank you. very beautiful and quality parachute
Very beautiful, exactly as in description
Cute
The parachute people are cool, they came very quickly. Everything corresponds to the description. You can't throw high yet. We'll try to discount it off the 5th floor.
They are very pretty but they don't last anything they break very easily
idem super
Great fly and land! :) The daughter is happy! Thank you!
ok
Chouettekit of 5 parachutes that will make happy;)
Chinobis were accorted, very fast shipping, buy with confidence.
Shipment dotarła after more than 1,5 month to DE. Spadochrony look firmly. I will them, together with children, zrzucał with RC model and drone. Long last but worth was wait. Good quality for low price. Thank you stores!
Good quality, the child is very happy with the toy, we start from the balcony
Well packaged. To make them fly in the house we shortened the length of the string by wrapping it around the parachutist. Outside it will be much better in good weather.
Perfect… funny
very cool
It's just like his description, I'm expecting it to be a little bigger the doll but it's super good, I better know what's waiting for me, my kids happy. The super nice salesman.
Детям понравилось, рекомендую.
Todo perfecto a los pekes les han encantado
Great! Everything as expected
It arrived very fast and they are of excellent quality. Happy with my purchase
excellent. good quality
Из-за путинских выходных в постомат попасть не удалось, поэтому товар доставляли очень долго курьером. Но доставили , а это не может не радовать.