SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lots of fun with my daughter. but I didn't receive any in colour rose, only orange,green and blue
Less than ONE WEEK to arrive! Second batch I’ve purchased… Very happy. Thank you
Top price
Delivery to Mo took almost 40 days. But children are happy, like such a trifle, and the joy of the sea :) thanks to the store
Everything came intact, as in the description. Cool parachute. Since childhood, such wanted. Now with the son we will run
Everything is super! The product corresponds completely to the picture. Delivery fast
The goods came within 10 days, normal quality! Thank you!
Fast shipping. Delivered to Postamat and Moscow in 10 days. Sends almost immediately. It's like the description. Packing is good. It all came whole. Seller and recommend! Thank you!
ok
Received 14 days after order and parachte toys are alright
Good toys for children, ordered for children, 5 pieces of different colors, works by throwing up, the parachute with the little man opens up when falling down, and it's not the same. Funny entertainment for children. The order passed quickly. Without any delay, the order received at the Mail in general I recommend this store and then I sell the goods for sale five stars
Super funny my kids spending it Pipe
really nice....needs open space
Good qulity. Boys are welcome. Sent the goods very quickly.
El producto es igual a como se muestra en la imagen cumple con la función
Well finish and give a lot of game for the Pekes! Recommended for what it costs. Thank you
Парашютисты прибыли в МО за месяц. Заказываю уже не первый год и доволен качеством!
Quality-price ok.
Espero que cumpla con las expectativas,entrega rápida
All OK thank you. Recommend salesman. Kupione thanks group AliExpress miracles for peanuts.
Great!
ok all here, lets try...
It's just like in the picture, it's fast
Good מאד
Cool, the child is happy!