SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived very fast and they are of excellent quality. Happy with my purchase
excellent. good quality
Из-за путинских выходных в постомат попасть не удалось, поэтому товар доставляли очень долго курьером. Но доставили , а это не может не радовать.
looks good
The quality is excellent. If the land is thrown up, it is not very, it flies little, before the Earth itself is already spread. Better m rise some kind of
Paid 30.10.2021. It came to Russia in Krasnoyarsk 17.11.2021 fast delivery. In the package 5 PCs as stated. Only for some reason on 1 Parachute leg was broken. Photo attached. And so the son is happy with the toy. Thank you))))
Entertaining. You have to catch the trick to throw them out and plan a little.
Perfect
Good. Good. Exact. Entertaining. Happy kid. Quality 100%
Wonderful light, bright, beautiful toys. The parashutists are what you need! Even adults are interesting!
nice
kids enjoyed it, got 4 different colors (green came twice). it's a bit hard to throw high enough for the parachute to open during landing - even for an adult. will try various methods, maybe with a rubber band... too bad it doesn't come with a launcher.
Very good quality!
They seem to be bigger, but are top anyway!!
Very fast shipping from echo arrived earlier than expected and the product in if it looks very good
Top Game כייפי
Material quality, relatively normal. The fabric at the seams began to dissolve on the first day of operation, but they still fly it already well.
It was very fast to Israel, for a week and a half, two weeks. Parachute players cool, only need to figure out how to throw them up-they best fly meters from 15-20 minimum, they do not have much time. Parachute on one side is solid, on the other, apparently, it can be quite easy to tear, the fabric is so, so you need to take a few about the stock of of of of I don't want you to be careful. But in general, a very busy thing, for children the most if there is a high place or there to learn somehow from the slingshot it up to run :)
Отличные парашутисты, купол раскрывается отлично, всё здорово.
It took 15 days to get there, they're cool!
arrived fast. 5 in a pack. lets see if they work
So fun to play with, and came with lovely colors. great designed as well. Highly recommended, thanks to store !
Hello My ordered goods is arrived and good quality
The quality is excellent, all as in the description. Shipping fast. Everyone is happy, I recommend to buy
Excellent article. Is fantastic. Is very fun. Very happy. ★★★★★All Star for you. Thanks!