SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's what they say in the description, it came sooner than expected.
The dolls are beautiful, my son, congratulations to attention, arrived very early.
Very good, the tools of backpacks are articulated.
Fast delivery, product quality, my son
Unexpectedly, but quickly delivered. And most importantly very well packed.
Set Super! The child is delighted. Far from small, strong, everything works! Advise!
Figures are packed perfectly, of normal quality. Delivery fast, in the Samara region reached two weeks. Of the minuses, the marshal does not work the mechanism, the rest of the puppies are fine. In general, I advise you to buy, the price is excellent, the child is glad)
Классные игрушки, качественные, голова поворачивается, ноги тоже. Кнопочки работают. Ребёнок счастлив
Such as the very nice photo and they all articulate a last quality price
Very good my son loved, well packed and are perfect!
Excellent Product ,,,,,, the store TREND SHAPING STORE bid T-shirts A 1DLL and now does not want to ship the goods, want me to cancel the shipment would be free by UPS
Beautiful parce be good material
I found them perfect! Just Zuma (The naranjo) is not good, its mechanism is failed and not working, but the rest are fine. I thought they 'd be smaller, if q the size surprised me. Seller 100% recommended and responsible.
Super Super Super!!! For this price 7 figures of quite decent quality! Recommend
Show, rewarding everyone.
Exactly as on the ad. Received in 10 years, day by day. Very well packaged! Perfect. Thank you
Product quality! Tamamho is good.
Received quickly with tracking the parcel. Material very good for the price. I recommend. I know one who will be happy
The shipping was very fast, all very well packed, great quality, my son! Recommend the store! Good shopping!
Delivery-rocket, it came in two weeks! Plastic normal! Everything corresponds to the description! You can pick up, but for this money it's the top.
Very cool! Bought crepe in The children's world played a daughter as they say before the hole)) This crepysh is more and seems stronger. You press on their badges on their chest, move up their pieces) sky the biggest of them. The boy as a statue is only worth it. I advise a hundred percent!
very nice fast shiping 14/11:07/12thanks
The order came faster than expected. Everything was whole, packed on conscience. I liked the quality very much, it looks good, I think the child will like it. With the store did not communicate, there were notifications about the movement of the goods.
It came fast and all the pieces unbroken. They're well done. I recommend the store.
very satisfied