SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, well packed and delivery was fast! Great product!
Excellent product, all items are just perfect and supreme quality, loved my purchase and certainly will return to do but order soon. Super indicate the purchase these products, the store is congratulated great professional delivered all right as the ad.
My son loved dolls, very worth the value, well just beautiful and a good size, looks a bit fragile arrived very fast near 30 calendar days
Looks very nice! Fast delivery and it looks in a fair quality
Take it will not regret it. Bought for 1169₽. 7 PCs lot The quality is very good. The head turns., the legs move, the button on the neck drives the backpack. Advise. Delivery 14 days
Entrega muito rápida. recebi em 12 dias em minha casa. Meu filho adorou. Material de qualidade e preço justo. Recomendo
пришло дней за 10 до Смоленска, игрушки суперские все крутится на кнопочках . ребенок пищал от радости.продовца рекомендую .спасибо
Very nice figures, just like what they mention in the description, good quality, recommended store, arrived in time and form.
Хорошие игрушки, достаточно крупные. Без повреждений. Пришли очень хорошо упакованные в воздушном конверте. Каждая игрушка в отдельном пакетике.
It came about 16 days before the PvZ five Astrakhan! Packed qualitatively, even unexpectedly :) respect the store! Figures are executed qualitatively, with elements of mechanics! The child is just delighted, for what not only can look at them, but also feel and play them! Thank the seller for the emotions!!!! I will take more, as I liked not only me! I recommend unequivocally, the emotions of the child are not transmitted!
Viskas OK. Outlet supakuota, Niekas nesuluze. Stebina zaisliuku kokybe. Vision grazus tvarkingi.
Very well packed ! Very good quality! Fast delivery! I recommend !
Everything came whole, just thought in the box will come, wanted a gift, well, I'll pack it myself
The dolls are perfect. Material high quality. Money very plausible. I and my son love. Arrived very fast.
Great product, cost effective! Arrived on time! Recommend store!
Toys came in time. Well packed-in a large navel, but without boxes, so if for a gift, then you need to pack by yourself. Like everything works, the buttons are pressed-some kind of tool slips out. The muzzles are well drawn. Paws and head are mobile. Ryder's boy is mobile only head and glasses are removed. The child has not yet seen, but I think I will like it (a fan of cartoon), we are waiting for the new year. For me, so the price is too high, although this can be said about any other toys too (at least at a discount bought))).
Packed well, in an air bag. Delivered quickly, slightly less than 2 weeks. Large figures, one figure does not work button, the store offered compensation.
Figures are beautiful, large, all as the description recommended!
Delivered, quickly, the quality is small lame, there are scratches and scrapes, and so the child is satisfied, the store recommend
Delivery to Krasnodar Region 11 days. Quality, packing-everything is on top
Very good figurines the size is perfect. Broken tail on Chase the store sends me one.
Toys liked. quality is normal. size is average.
Delivery to Ukraine is very fast (20 days total). Everything came whole, well packed.
ótimo vendedor bem embalado recomendo .
Just like the description, they come nicely packed!