SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dolls are perfect. Material high quality. Money very plausible. I and my son love. Arrived very fast.
Great product, cost effective! Arrived on time! Recommend store!
Toys came in time. Well packed-in a large navel, but without boxes, so if for a gift, then you need to pack by yourself. Like everything works, the buttons are pressed-some kind of tool slips out. The muzzles are well drawn. Paws and head are mobile. Ryder's boy is mobile only head and glasses are removed. The child has not yet seen, but I think I will like it (a fan of cartoon), we are waiting for the new year. For me, so the price is too high, although this can be said about any other toys too (at least at a discount bought))).
Packed well, in an air bag. Delivered quickly, slightly less than 2 weeks. Large figures, one figure does not work button, the store offered compensation.
Figures are beautiful, large, all as the description recommended!
Delivered, quickly, the quality is small lame, there are scratches and scrapes, and so the child is satisfied, the store recommend
Delivery to Krasnodar Region 11 days. Quality, packing-everything is on top
Very good figurines the size is perfect. Broken tail on Chase the store sends me one.
Toys liked. quality is normal. size is average.
Delivery to Ukraine is very fast (20 days total). Everything came whole, well packed.
ótimo vendedor bem embalado recomendo .
Just like the description, they come nicely packed!
I love them, if I have to put some on it, but I 'd put two on it. One of them is that I missed the little box, I thought they came inside one. And the other is that every order to the Canary Islands always takes time to arrive. All very well packed, big ones and look good quality. I want them for Kings
Класні, рекомендую. Все працює,доставка 2 тижні в польщу
Very fast reception. Very well packaged. Good description.
Very good quality, recommend. As description.
Perfeitoooo
Very satisfied with the purchase. Perfect dolls, very but very well-wrapped, fast shipping. Very happy.
There are PAWsome! Thank you :-)
Good toys. This money was quite justified. Skye is the most.
el pedido llegó super rápido a Lima Perú ,muy bien empacados, los perritos son muy lindos de buen acabado y buen tamaño , todos funcionan muy bien, el plástico es de calidad aceptable , solo el niño Ryder parece ser de un plástico más ligero y con la pintura de acabado medio y no. mueve brazos ni piernas ni cabeza, pero todos están bellos,. A mí hija le encantaron , recomiendo al vendedor
I come all wn perfect state, they're bigger than I thought so they're excellent, highly recommended
i take this opportunity to praise this store. very recommended! there was AliExpress tracking error and currier did not deliver to my address. it was returned back to sender. when I desperately talk to seller, they gave me a quick reply and option. they resend me the product. hence,
Top toys arrive on time.
Less than a week and home delivery. They are ideal for children. I recommend your purchase and the store.