SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1.MATERIAL & BRICKS NUMBER: High Quality ABS Plastic Building Blocks Bricks.
Simply fantastic.
Excellent set for robot building! Admired by the design idea. A miracle of Lego. The child and dad were satisfied.
me encantó el robot
Second I buy very good enough fast
Arrived as request. Thank you!
shipping was 5 days in Romania. arrived with DPD courier for the france shipping.paid 10 lei extra. everything seams in order. no box, but packed in bubble foil . can't wait for child to assemble. the price was amaizing in sale period,spent 125 lei shipping from France included. just like original lego.
Very nice.
The store has a great service and sent was very fast. The product arrived ahead of schedule. Apparently the product is good quality. AM ending rides it to perform tests.
Очень крутая игрушка, все работает все шевелится, теперь у сына есть друг Роби
Arrived fast, without encrencas in customs. Still not finished assembly robot to test its operation, but just for fun to ride it is worth buying. Very good quality.
I recommend the store . The order arrived very quickly, the quality is perfect. very nice activity for teenagers, even adults :)
Cool robot dude. Great!!
so good condition thanx good packing
It only took 2 weeks to reach Chile, nice toy, quality and nice lights. Recommended Use 6 AA batteries and remote control 2 AA batteries A
Designer is good. Of the total number of parts, only one was not the size (slightly larger), but it did not interfere with the robot. The baby is happy.
Beautiful robot, creative for children from 9/10 years old. Maneuver of engines not easy. Some small defects: eye light impossible to place correctly. Following the obstacles the robot swings quickly back (hence addition of holding wheels) But very fun
All received, at my request price was reduced because of our custom. The box is slightly crumpled, but so I think the child for the New Year's norms is a gift.
Works very well, easy assembly, clear instructions. The electric part is good, I recommend
all its ok
I arrive pretty good wrapped, in less time and looks very similar to the copy mark. The pieces are of good material but one piece touches me with a crack, it does not affect the operation but it is but that it comes complete and functional. I'll upload a review later.
Only problem is that the manual control came in Chinese. A suggestion would translate this manual for the English.
всё хорошо. Спасибо!
received
The parcel received, as it will be collected let's see) delivery fast
The little guy is easy class. All parts transform paper manual understandable.