SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
1.MATERIAL & BRICKS NUMBER: High Quality ABS Plastic Building Blocks Bricks.
The parcel arrived on time. The gift has not yet given, so I can not say anything in quality
I did not check, but I think everything will be fine
Very good fast
All details are included. Quality is good. The child is happy!
Set came with over 2 weeks faster than was zadeklarowane when Zaku pie. Robocik after work. As fan pad famous company I can conclude that somehow those can be. Nothing I not połamało even as something had improved. Manual well made. No problem succeeded with this place robot. Purchase I believe for successful.
Very cool set, store umnichka. Fast delivery, all the details are in place. With Lego compatible
Corresponds to the description. Fast shipping.
детали в пакете. запаковано хорошо, повреждений не заметил. еще не собирали,
Is fast
Very accurate description. Immediately after the assembly I earned. Detailed and understandable instruction. He drives the kitchen like a beast
Not yet complex, but I think. that everything will be OK
Fast shipping. In the kit there are 2 Motors, a remote control, a unit for batteries, a receiver for a remote control, two LEDs for a headlight and spare parts. Quality is good. Parts complete set, Box No.
The parcel came quite quickly to Moscow. The robot was collected quickly, all the details are included. Everything works fine. The child is 7 years old in delight. The robot has eyes on, the robot works with the remote control, the remote is included. As they wrote earlier, the left goose.
Received very quickly
Good designer. Son 6 years old collected himself according to the instructions for 3 hours. Seller recommend. Shipping fast. All the kids are in place.
набор пришел в пакете. придется покупать отдельно коробку, чтобы красиво упаковать. пришло быстро. сам конструктор ещё не собирали
Exactly with everything you promise, my son was delighted in the armed and the outcome.
Very good quality for the price. Bricks are nice and clean. Motors drive well. There is only one thing which could be improved - the whole construction rattles a lot causing that joint disconnects very quickly. But the rest is very good.
Конструктор без коробки. Якість деталей гарна. Кількість деталей поки не відомо. Може буде визначити під час збирання. Дякую продавцю.
The delivery is very fast, since the designer arrived in 3 days. Details are all in place, except for one that has not played a special role. The electronics work, but you need-6 AA batteries and 3 AAA batteries (not included).
ok, arrived in UK without delays, customs and any extra fees or paperwork (tax included in aliexpress purchase)
The goods arrived quickly. Packed in pupyrku, but the main thing is the content. For past purchases, I am sure that the completeness of the manufacturer is sustained. They will open their nieces under the Christmas tree. Only on the fact of the Assembly I will complement the review.
I liked the set, there are no batteries included. Another 500 rubles should be on batteries.
доставка курьером, очень быстро конструктор ещё не собирали, упаковано хорошо
Happened quickly but do OK it dowiem after świętach :)