SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful product❤
colis reçu en parfait état. j'ai ouvert l'emballage , il est complet et le mecanisme 100% fonctionnel. je recommande ce vendeur....
It was delivered past 5days to the Czech Republic, very fast shipping. It Is Christmas present for my children.
Great product arrived very quickly. Love all the robotime products, definitely great quality and value. You can spend hours building your own music boxes etc. Highly recommended!
Excellent!! Darila to a friend who is fond of designers, puzzles. Says she collected on one breath, very fascinating. Beautifully turned out, it's still spinning and playing music
Fast shipment. Thank you! They gave me a promotional code. I haven't collected yet. If there is something wrong-I'll add a review
WOW, arrived in 2 days!!! Looks really great! I can't wait to assemble :)
Arrived very quickly, bought it as a gift for my sister, hope she likes it :)
Funny stuff hopefully play industry or manual well to Tawau light but not cotton!
качество отличное, дерево тоненькое, если применить силу, можно сломать, детали вырезаны хорошо, в инструкции несколько пунктов были не полными, ребенок бы пришел в тупик, рекомендую магазин, как полностью соберу, добавлю фото
They did not fold, took for a gift, the packing is good, nothing was crumpled
Perfecto
Quality product, I recommend the store
Very cool thing
Fantastic !! Very fast delivery (3days). I recommend
A1
I’m sooooo in love with this item it’s amazing and enjoyable to build. You have to be really careful because some parts are very very easy to break and I also broke some of them too.
Well received very quickly, great product of good quality, I took a lot of pleasure to ride this puzzle with my son.
Perfect and a very good quality. Some pieces half fragile, but see other reservations. Very good.
. Very nice box. I recommend it.
About harness hang well and are careful to make oh ~
the package arrived quickly, packed carefully. the product itself was very enjoyable, need to be careful with all the tiny pieces and not use your force. it was very important that the product has spare parts
All good
Modèle facile à monter Tout fonctionne parfaitement Les pièces restent fragiles
Super fast shipping bought it on Friday and Monday was at the door. I haven't ridden it yet because it's a gift, but very well packed, I 've already bought other products and I 've never had any problems and will repeat again in the future