SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast to arrive the order just takes two days to arrive and the package in perfect condition will buy again for sure.
Very quickly, it has arrived perfect. Still not riding.
Very pretty and fantastically packaged. Fast shipping, before recommended.
Another product robotime excellent quality. Will mount a few days after insert new pictures case possible. The product is well packed in carton and this product is still a plastic to protect the machine it plays music and rotates the wheel. The manual is large and detailed as all products already bought the robotime. Great for gift giving or for spending time riding and even customizing. Thank you!!
Stupenda
Quality nice
Very cool, very detailed and well packed in a box of your own. I'll upload photo when the Mount but the pint is great, though rather smaller than I thought (I fail to read it). I feel like asking for more because it seems like a very didactic and precious toy to me, while entertaining.
Came 11 days before Saratov. There are dents
haha bice to met u
Like the photo. Eager for assembly. Comes with instructions.
Todo perfecto, vino rápido y tiene muy buena calidad.
The goods came in 3 weeks. Packed well. Fully corresponds to the description. I would like to make at least one spare part, because some are quite thin and break them with an awkward movement-quite simple (we broke only 2, I had to glue them))) In general, the assembly process was quite interesting. Collected in 2 hours ±. There were no special difficulties. The musical mechanism works well.
The order arrived early. The pieces fit perfectly. 100% recommended.
That sounds great to me.
Nice
Very well and congratulations on the speed I am happy with the Ferris wheel
Received quickly, not open because Christmas gift, I will give more information later
Only 3 days to delivery, very fast and very well packed delivery. Great DIY Wooden Ferris Wheel, super. Great store, will sure buy again.
Very good as always. I 've already bought several models of this kind. SUPER fast shipping
<2en> A termék tökéletes, ha az az ember nem töri el az alkatrészeket építés közben. <2en> sajnos ebben a modellben sok a vékony, és törékeny alkatrész. Több darabot is össze kellett ragasztanom.
Super pretty. Well manufactured and quite precise instructions.
It's very nice, I get packed well. For me the only bad thing that when I finished putting it together, I found that the musical system doesn't work. Nothing else to say.
Delivery 21 days, packed just in a film, but sold out whole
Wonderful product❤
colis reçu en parfait état. j'ai ouvert l'emballage , il est complet et le mecanisme 100% fonctionnel. je recommande ce vendeur....