SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well presented. It hasn't opened yet, it's for a gift.
Even though the supposed '7 days delivery' was not respected (delivered in 2 weeks) the package arrived in perfect condition so I'm satisfied! thanks store!
It came in 13 days, I was just shocked by this speed) I bought 11.11, I knew that the Mail would be a great load because of the sale and just hoped to get a new. And suddenly 24.11 comes notice))) You could have packed better, I think. One side slightly crumpled, in the photo it is visible-I bought for a gift, so the packing was important. But in general, the box looks solid, Santa Claus will not be ashamed for such a gift)))
Got it right. Recommend. Caveat: others came together in a bag only. Ie, could not another request. Summarizing, came 4 bundles several stores in one. Are centralized applications in one place and putting in same package, such a "combined delivery". And it just delaying a little some request that has bought before. Because to identify requests, they expect arrive in central to so put together. So, instead of dispatching, expect the other packages arrive. And some orders may suffer change tracking code, what happened with a request that could not track. But in summary got everything right. Not open yet, will paint parts before, and try to make a cool color scheme before assembling.
Super fast delivery well packaged and nice gift to offer
Produit conforme à la description, du moins au niveau packaging car je ne l'ai pas encore montée. Délai de livraison rapide.
Good and nice. You have to have good hands with small pieces. Also good for painting
Perfect. Very well packed and I arrive very fast. Now to mount it. Very nice.
Very fast delivery all is good and safe toe come Thank you will certainly still when you buy
La descripción del artículo es exacta como indica en el artículo
Perfect except for missing the metal piece that makes the Ferris wheel spin. I had to find one and adapt it.
Came whole, packed well. The film from the box was not removed, bought as a gift.
Zamówiłam 11 November, future 16.11 :)
She arrived in 24 h. Very happy with the purchase and the store. I will certainly repeat.
All great!…. The only thing is, I had to move to pick up the package, because they wouldn't take it home! !… That has to be fixed, otherwise very happy, thank you
Very nice game of construction, delivered in its box in 10 days. Thank you for your speed. Suitable from 14 years old.
As described. Good presentation, arrived by messenger. I recommend product and store.
Really beautiful, and cheapest in AliExpress. Received really quickly, in two days
Fast shipping
Arrival very quickly.
Well packed and shipping very fast. Now to wait to mount it and check that it is just like the description because I know several items from this store and they are very well. I recommend 100%.
Very fast shipping and delivery. Great quality product. Extended clear assembly manual.
Article arrived very quickly and complies with its description so perfect thank you.
Today otrzymalam parcel, zamówiłam gift hope that like it
The designer is simply chic! Everything is very neat and accurate. But, as already written in other reviews, be careful not to break the details. I accidentally broke one long element, it turned out to glue unnoticed. Looks great. Time spent 2 evenings (not completely). Now I look at the watch-owl) Delivery was very fast.