SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came with a lot of protection to avoid possible travel damage, boxes and figures come unarmed also to avoid any damage, ideal to make gifts, fully recommended store
Very beautiful very well done, came well packed, the box is removed along with the dolls, like
I just got this in the mail, it took about 3 weeks to arrive, bought on 9/10, came on 9/27. I never spoke with the store. The paint is actually not bad surprisingly. The box came a little creased but it might’ve been my fault on my end. I bought this as a gift, & I do recommend buying :)
Conforme con el producto, buena relacion calidad precio, los colores estan un poco más suave pero todo bien, venía bien protegido y solo se demoró 17 días en llegar a Chile.
Exact description, excellent product Fast shipping
Packed sooo good, everything is whole, the figures are very high quality. completely as in the description
i got the tanjiro it’s look good but I recommend buying this 10/10
The figure looks great. It has good detail. I had issues placing it on the platform and broke a piece in the process but It was easily fixed. Here are some pictures and of course, banana for scale.
good figure good quality⭐⭐⭐⭐⭐ fast shipping worth it
Fine! The truth smelled a little cheap plastic, but this figure is beautiful!!!
I love this figurine! I got it for my boyfriend and he literally loves it. I highly recommend to get it if you love demon slayer!
beautiful!!! she arrived perfectly, feels sturdy and not easily breakable, has only a little a pink stain in her clothes but isn't much of a big deal, bought it for my niece and he is incredibly happy<3
Ameiiiiiiiii beautiful too. The store sent super fast product
Good size and nice, good as finish.
ES LA MEJOR COMPRA QUE HE HECHO. De verdad es una figura muy bonita, los detalles y colores son increíblemente bonitos. Estoy muy contenta y satisfecha con el producto, recomiendo muchísimo a este vendedor. Si estabas considerando comprar una figura aquí, no lo dudes, en verdad la calidad es buena a un precio justo y accesible. Fascinada estoy, de verdad. Además de que al pedirlo con la caja hace que luzca aún más bonito.
I arrive well, fast, well packed, it's like in the photo, eye, it's not an original figure, but to be alternative it's very, very well done, and the boxes with the figure well packed s