SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Get over fast delivery in 10 days! Just as my daughters are described in wonder I recommend store 100%
Perfect beautiful. Arrived fast for Ceará about 15 days
I arrive very fast, 1 week to chile very cute I recommend 100%. Nice finish very good product quality and firm very heavy cute. Cute, my daughter is amazed
I love it! 100% recommended and arrive in less than 3 weeks to my country!
hermosa figura ,mi hija está feliz con ella ,me encanta
Todo ok.
17 days to chile iquique
Quality and speed, efficiency in sale!
buena calidad , rápido
Excellent condition, I arrive 1 week after I buy it
Exactly what is offered. I was surprised how quickly you arrived. Totally satisfied
Good product accurate to the image arrive very fast 100 ÷ recommended
Very good and comes with a very wonderful gift box
The goods came very quickly. For 660, round up to 700 rubles the figure is excellent, everything is done well. The only thing that strains me is the sword. It's like plasticine, going wherever you want, but, and so, it's okay. I advise you to buy. All successful purchases.
Parfait! fidèle au personnage du manga demon slayer. Les détails sont bien présents. Reçu rapidement et sans dommage. Vendeur sérieux et fiable
Very good product, it comes in excellent condition and precise to the description
What was received is what I asked for, my daughter is happy, thank you
Perfect Gift, thank you
Extremely well packaged and figures seem to be of good quality. Still will assemble them.
The figure is just like the picture. I buy them from one of my daughters because she's a manga fan and she's thrilled
Same as my daughter's picture charm
Product arrived in no time in Chile, and with a very safe wrapper. From what I see this without any harm, thank you for that concern that you will arrive safely. I got all the figures. But I can't put them together as they will be Christmas gift but so far the painting the rosto and everything is fine, no details of clothing. Excellent experience
Very nice figure Minimal paint details I arrive in good condition to chile
The figure is decent for the price it has but is not of excellent quality, has some damage in the paint and paste. From a distance it looks half right but if you get close they start to notice the flaws quite a bit. Still, for the price it is worth, for that price the quality is fine as we are talking about a very cheap figure.
some scuff marks but other than that it's really nice