SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very beautiful for a cheap product, arrived on time waiting, here some pictures for you young Otakus LOL;)
I love the quality also the figure is very pretty: 3
Excellent Product very nice arrive very fast I recommend
It came quickly, the figure is quality, heavy, it came well packed, the legs in the stand are not normally inserted, you have to move them, but still recommend!!
Figure of very good quality and size shipping in a few days excellent purchase 100% recommended.
Nothing to say. I'm pretty impressed. The figures are superb and especially it was delivered in less than 10 days in the European capital! Only small complaint on the swords of inosuke that are yellow we do not know why and one of the small shells of the base was broken. But I leave 5 stars because everything was fast, quality and compliant with the description. Also a great good point for packing. Be careful when placing your feet on their bases: the notches are a little away; Go gently by spreading the legs of your figurines so as not to break them. Rengoku arrives the head cut but it's normal it's because the figurine is bigger than the others. This is not a manufacturing defect: it fits into the bust at the level of the blow. Congratulations I recommend!
Beautiful figure, arrived in a very good time and no details❤️
I loved it, wonderful, good quality, well defined and painted. The shipment was very fast. Thank you very much
It's beautiful! Very good quality according to price. Thank you very much: D
He arrived in 10 days. Everything was very well protected, the box was disassembled to prevent possible damage from it. The figure looks good quality with an acceptable weight. I haven't opened it because it's a gift. Quality-price highly recommended. I'll repeat again no doubt :)
Very pretty, it comes in the back with a small aesthetic defect but nothing relevant. Recommended: D
Excellent Product, arrived in perfect condition and faster than expected. I recommend it
Very good quality, fast delivery before agreed. Good packing.
Very cute the figure, has some details on the painting, but nothing serious.
Omg! I love my Mitsuri figure. I got it without the box and it was really easy to stick the holes on the platform, and also there are no paint errors and the design from head to toe is so detailed and perfect. The shipping was also very fast I only had to wait like two weeks.
It's super the figure is very well detailed and I love it,✨
Excellent detail s, very nice, something other detail of terminations but overall very happy, quality and size, price and quality agreed
Miniature perfect and shipping times fast (2-3 weeks). Perfect
Product similar to those of the images a little small for what I thought but that was because of the wrong impression of me there the product is according to its price, very sharp the truth.
She came the same as expected, she's very pretty and she looks good. The only flaw is that it has a very small paint failure, but it still looks very pretty. I was hoping to receive it with the folded box, but wine unfolded and intact, so no complaint. 10/10
класные фигурки за свою цену ,с далека мелких погрешностей не видно.
Do not print, because for a gift. It looks identical. Look at the photo. Thank you. I'll take another if the child approves
For the price you have it is pretty good, and shipping pretty fast, approx in 7-8 days has arrived me
I arrive in less than two weeks in excellent condition, fillet the quality uwu
LOVE IT. IT CAME SUPER FAST AND WELL PROTECTED, LOOKS SO AWESOME. THANK YOU SELLER!