SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived in about 2-3 weeks, it's very beautiful! I'll buy another one someday! I'm very happy
Cute figure for the price you have, my sister will love <3, it's not perfect but it's acceptable
Exactly like the description. Wine with box included. Well protected, in a pneumatic bag. Well material, bright colors, accuracy in details. My daughter is super happy. We will order more
It's cute, I'm fast, how bad the store didn't send me the ones he wanted sent me 3 the same
Same as the sale, they arrived in 7 days very happy with the purchase, and arrived in excellent condition.
Arrived really fast and for the price is a nice figure
chegou até que rápido foram 20 dias e chegou tudo certinho a qualidade deles e muito boa pelo preço! vale a pena pelo custo benefício!
Beautiful Nezuko, better than in the picture, thank you very much
Was more good, more have defects on painting left weak, unfortunately not like these errors
I simply loved it, compared to the others I bought per package to rengoku per individual. There's a lot of difference and it's worth it.
Je suis vraiment contente! Je l’ai achetée pour un cadeau, la figurine est vraiment grande et la boîte est impeccable ! Je suis ravie! Livraison en 10 jours en plus
Very pretty the figure has good details and looks very similar to the one in the photo. For the price is super! I love it!
They arrived very fast and are excellent quality I recommend to 1000%
llegaron en excelente estado a chile 18/10 recomiendo al vendedor
Very satisfied with my purchase the figurines are very pretty for a very interesting price! And received quickly and neat packaging!!! My son will be delighted!!!!
I arrive before the estimated date in excellent condition
I loved it, just as the photos are shown and in excellent condition!
Very fast and very happy the truth just like in the picture. Thank you
Very good quality. The base that holds the figure is broken. But it can all be kept standing without the need for it.
Arrived very well great product fast shipping very satisfied
producto realmente hermoso, bien empacado, tal como la descripción, envío rápido, recomiendo vendedor, volveré a comprar.
It is very beautiful for a cheap product, arrived on time waiting, here some pictures for you young Otakus LOL;)
I love the quality also the figure is very pretty: 3
Excellent Product very nice arrive very fast I recommend
It came quickly, the figure is quality, heavy, it came well packed, the legs in the stand are not normally inserted, you have to move them, but still recommend!!