SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buena calidad, igual a la imagen y llegó muy rápido.
Muito legal. Bem acabado. Só veio um suporte trocado mas mesmo assim encaixou em um dos pés e ficou ótimo!!adoramos!!!
Pretty accurate, has some dirty bits of plastic in hair
Very good figure, Super get it is for a gift and it is very good and I arrive long before time and that is appreciated
Figure very beautiful, good details and a great option on the price
Fast shipping I recommend store 100% very good figures and excellent quality
The figure looks great, there are few paint mistakes but they are mostly at the back and are invisible from far away. The package came fast and we'll secured, I recommend buying from this store and will definitely buy more figures too.
Excellent product, as in the description, only took a week to arrive in Chile,.
In the photos you can't appreciate well but it's better quality than I expected, and for the price, much better
I love it, it's beautiful and just like the description, it takes two weeks to arrive almost, I highly recommend the store
Everything is fine, the figures are beautiful and quality. it's faster.
Immediately I say the figure is worth its money. I ordered without a box at my own risk, but everything came safely and safely. The stand is a little pogrebanaya, there are traces of a marker. In general, I liked everything
Very nice the box and the figure. 10/10
muy bonita, el único problema es que me la mandaron con otra base y no sirve ☹️
Beautiful nezuko figure my daughter loves it is very pretty and quick wine is very happy
Received in exelent conditions.
Very cute, it has stripes but they are minimal, excellent product = D
I arrive very fast and it is very good quality and the size was the same so 100% recommended
Excellent workmanship, very good! Recommend, great store!
It has some paint details, but it's perfect.
Exact to description, well wrapped
Muy lindos, recomiendo. Tardó 2 semanas en llegar a Chile.
Pack przyjechała faster than oczekiwałam.Uwiielbiam it despite the fact that in some places paint is not imposed carefully and stand is not too much fitted.
товар пришëл за 12 дней раньше положеного. и в полном порядке. Мицури выглядит очень прекрасно. но один минус что коробка и статуэтка пришла отдельно я думал она будет в коробке что бы избежать травм но она рядом с коробкой выглядит лучше. 5 звëзд
Well received, well packaged and delivery was fast