SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it!! They're very well done. Wine very well packed
It is clear that China, not Japan-but for such money-norms! The box slightly crumpled-so I had to give it without it-but the figure is whole!
buena calidad, el producto es fiel a la foto
Quick arrival Quality nice
Excelente producto 100% recomendado llego muy rápido y las figuras están hermosas muchas gracias
De buena calidad, llegó en menos de un mes. satisfecha con el producto.
Honestly this purchase was very fast and it came to me in record time plus it takes 2 weeks, the products are good and worth it
I'm coming very fast. Product very well packed.
linda, mide aproximadamente 14 cm
Arrived very fast, excellent service
produto excelente! nota 10!
JEJFJDKDKWKDKDKFKDKDDLDLLELDLELEL
This amazing figure! I can say it is better than in the purchase image, the box is equally amazing, the whole product came well protected which is a very good point in favor. The only problem is that the face came a little stained and a little unpainted in the part of the eyes, out of it no problem.
Great product and fast delivery! It’s awesome thanks! I’ll be coming back
es una buena figura,llego en solo una semana,muy buenos detalles,pintura las que excelente,y todo esta bien hecho para su precio
Very good product, arrived before the date indicated
I arrive much earlier than indicated on the page my son was fascinated by 100% recommended and much cheaper than buying from the stores in chile.
For the price the quality is justexcelent, and the shipment was very fast for me (i live in Spain). Recommended product
They are beautiful and arrived in perfect condition, took less than two weeks to arrive
Very satisfied, though it took my ho to arrive
The product came with a lot of protection to avoid possible travel damage, boxes and figures come unarmed also to avoid any damage, ideal to make gifts, fully recommended store
Very beautiful very well done, came well packed, the box is removed along with the dolls, like
I just got this in the mail, it took about 3 weeks to arrive, bought on 9/10, came on 9/27. I never spoke with the store. The paint is actually not bad surprisingly. The box came a little creased but it might’ve been my fault on my end. I bought this as a gift, & I do recommend buying :)
Conforme con el producto, buena relacion calidad precio, los colores estan un poco más suave pero todo bien, venía bien protegido y solo se demoró 17 días en llegar a Chile.
Exact description, excellent product Fast shipping