SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you. it works!
Très rapide merci c'est pour Noël
The car are really really small. Suits older kids. Looks great though. Haven’t opened yet. Waiting for my kid to grow up a bit. Long delivery. Seller reported that I received it even though I didn’t. Was able to locate parcel at the local post office.
super
Everything is working. Quality fine. I got it very fast from Estonia
товар прибыл быстро. единственное на чем сэкономил продавец-консультант упаковка. никакой мягкой упаковки- просто помятый ящик. на удивление внутри все целое, в полном порядке. отправка была моментальная.
The game is very nice, thanks to the store
The quality is very good, it came quickly to Chile and it is just like what you see in the photos. A very cute toy!
Muito bom! Bem interativo!
Beautiful and entertaining game for children .. I recommend the color because it is comfortable for the eye for the child more than blue
Box is antiquated came to reliable quality multi 쩡'm
Arrived quickly, well packed. Was a gift and the child loved
Arrive a faster then expected, but a little damage at the bottom of the toys as in picture. We are missing some pieces too.. hope to get a replacement.
it's fairly interesting toy. but very small
Посылка пришла с очень помятой упаковкой. На подарок не подойдет :( зато содержимое целое
Excellent Toy build quality 4.9 of 5
Received a Color that I didn’t order. With pink.. and I ordered two for two boys.. but I think they won’t mind.. not put together yet. But quality looks fine!
The toy is super, I played with my husband for half an hour. Slightly disappointed with the size of the machines, 3 cm, but on the functional of the track it did not affect. The box was all crumpled, for a gift it will be necessary to look for another package
Delivery is more or less fast, as several goods went at once. Packed in a box. Nice toy. Everything's fine. Plastic smells nothing. Completely did not collect, as this is a gift for the child for the new year. But they checked all the levers and buttons-they work. The magnet from the helicopter sticks well to the machines. The bottom of the toy is really made of cardboard, but it does not affect. It's okay. Bought for 1178 rubles.
Veio muito rápido, estou surpresa. Mas confesso que parecia maior. Ele é 23 x 23. Mas ainda assim acho que valeu a pena.
The store sent quickly, everything works, the child liked the toy for 3 years.
All levers work, everything came in a box and a postal package. In the set of 2 cars-an ambulance and a bus. There are no instructions, but the assembly is easy. Delivered quickly in 13 days, managed to celebrate. The child likes it. I did not communicate with the store. I recommend to buy! Thank you!!!
Хорошая игра. Всё работает отлично. Только нужно приноровиться цеплять машинку на магнит вертота. Детали трека выполнены из пластика, колёсики машинок - из металла. Всё яркое. Собирается быстро. Инструкция прилагается. Стоит своих денег. Прибыло раньше срока с другими посылками. Рекомендую к покупке.
Ordered Oct. 12 and received it Nov. 5th in Canada. It’s pretty cool. No batteries needed. Neat little action puzzle! I recommend!
A good and high-quality toy for a boy. Shipping fast to Canada. The child is enough. Recommend