SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He sent fast, he's very cool, my kids have a great time. My three-year-old daughter already handles controls (with difficulty) and the 1 year-old does the Tour his way. Cars look tough and they're nice. Very happy with the purchase. No need to contact the store
Быстрая доставка- неделя! Хорошо упаковано, всё дошло без повреждений.
Not yet. Since they ordered as a gift for the new year. But the box came crumpled. And this, of course, spoils the impression. Order was 11.11, received 1.12
Супер! Аналог советской игры, но для более младшего возраста и с машинками вместо шарика. Пластик качественный, твердый, яркий, не пахнет. Ребенок ещё не играл-подарок на Новый год. Залипли с мужем сами))
Super fun for the fine motor skills. Very fun to do. Super fast within also.
The order came to Estonia quickly. At first I was scared, it was clear that the parcel was damaged and the box was worn. But fortunately, the contents did not suffer and the toy is whole. Bright, beautiful, small size. How it works I do not know, we will give the child for the new year. Then I will.
Very cool! Product and Operation same as advertised. Perfect!
Received in 12 days. Will be open at Christmas
10 days delivery! There's a little damage, but for the speed of 5 stars. Thank you!
Great product. There is no instructions but easy to organize.
Came quickly, the problem is only in the box-it is crumpled and made of ordinary cardboard, it is clearly impossible to use it for a gift.
상품잘받았습니다 결제 뒤 바로 발송되어서 이주내로 제품을 받은 것 같아요 아이가 좋아할 것 같아요 사진에 보던구성품 그대류며 사진으로 보는 것 보다는 작은 사이즈네요
Received the parcel within 14 days. Whether it works we will find out after Christmas :)
very cute
Perfect! My nephew 2 years and 5 months loved! She is beautiful! Was sent super fast.
Very interesting. Arriving in Brazil had to pay 100% on the product. Not worth it.
Cool toy
13 days before Ulyanovsk. Very cool toy!!! Everything works. 4 cars. The whole family was playing. The size is really smaller than expected.
הילד ממש מרוצה מהמשחק תודה רבה ממליצה מאוד הילד בן 4 וחצי מתאים
Коробка помятая,а сама игрушка как и в описание.
Fast shipping thanx
빠르다. 놀랍다. 체크 부분이 휘어있어서 멈춤. 조금의 열 성형이 필요하다 아이가 잘 놀음
child was happy
thank you. it works!
Très rapide merci c'est pour Noël