SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality product! Arrived in 19 days in my house! My 6 years loved! Recommend!
Delivery is fast, but packing is crumpled. The toy was taken as a gift. We will give in assembled form without a box. I think the child will like it. There's no smell.
My kids loved, 9 years and 3 years
Very funny.
это просто супер.большон вам спасибо. буду заказывать еще. сын в восторге да что там говорит играю и я с ним
Very fun to play with!
Friends, the toy is very fun! Great for developing dexterity thin, attention, concentration and logical thinking.
My son liked.
Genial！
Cool toy. The child is 3 years old immediately :) did not even let me show him how it works. Itself figured out :) I recommend to buy
I ordered it for a gift, the parcel came in a regular package, the box inside the package is all crumpled, in places broken, the goods with serious damages, for a gift will will It's good that I ordered in advance and there is time to find another gift. It would have been a whole box inside the box. Opened a dispute. With the store did not communicate
Perfect toy, same as picture.It is very interactive toy but I think it is for over 3 years old child
Awesome toy. Everything works!
Very good! My son and I even more
Baby magnetic harness kid harnesses can Helicopter seven came from there is missing or contact store you please kindly send separately purchase Oh
Very cool, just thought it was bigger. Kids are enjoying! (Just missed the roof of the house, but is decoration… More working perfectly).
생각보다 괜찮아요! 5살 아들이 너무 잘 갖고노네요ㅎㅎ심지어 저도 재미있네요ㅎㅎ 가성비굿이에요!
The only bad side is there is no book or any paper how to constract it
The set is very good, easy to assemble, the child liked it, my husband and I also hung on this toy
I bought it as a gift. I did not try in action. It was packed well, it came in integrity, without damage.
Looks really good. Kids יאהבו. Car came a little dirty. It's fast. Need to press for a strong שמסוק catcher car. No need to contact the store.
sencillito pero llego bien y rápido
Perfect toy fast delivery summer
excellence
понравилась детям