SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 23.06.21G. Got 20.07.21G. Price 58,73 rub. Cool thing! The glass is placed!
Thin Rizin, inflate easily, at the bottom 3 flower, but the photo of the heart is not clear, a little not clear, but it's okay. For its price of norms, the glass holds.
All whole match photo
thank you store nice product and fast shipping to czech.
Thank you, fast delivery, Super!!!
Fast delivery, the goods of excellent quality, without cracks, the air does not pass. Floats perfectly, holds the glass well, but it is better to put plastic cups inside. Recommend store
She took not for the purpose, but for the child to swim in the bath. the toy came in. Super.
Cool stuff, come with me to the sea. Come quickly.
It went oooochen for a long time, on the water holds well, the glass also holds.
Excelente
The unicorn is larger than the Flamingo. Good looking. Shipping fast.
Just like the pictures
Everything is perfect - fast delivery and 3 nice tails! Very happy!
I imagined it not so big but it's super hate to test!
Fast shipping. Corresponds to the description
Cool, though on the water does not hold! And so for the decor of the pool and for the game for children is very cool! The goods came quickly! Thank you!
Cool, I'll try only in the summer in the pool
Arrived quickly, the quality is good
Lovely, but when I open the package I broke it, I'll ask again
Looks very nice, fit perfectly for glass and drinks!
Excellent stand for drinks, keeps the Glass well
All comply with the description. Shipment dotarła to me within 2 weeks.
Hot sauce 깊이 dip that eh 날 따라 넌 twist that eh Hot sauce 타오를 때 ooh 입맛대로 골라 ma dish 넌 뭐가 궁금해 나는 너만의 chef 이건 너를 위한 plate Yeah 내가 맛 보여 줄게 시간은 충분해 지금 우리 (우리) 눈치도 보지 마 그저 taste it (taste it) 내 비법은 색다른 spicy 살짝만 스쳐도 정신없지 ay 설탕이 발린 맛엔 이내 질리기 쉬워 뜨거운 나의 feelin' (나의 feelin') 지금 느꼈지 넌 너와 내 사이 선명히 보인 커져만 가는 열기 난 오감을 깨워 네 맘을 깨워 터질 것만 같은 ma skill
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Delivery is very long, I thought that I would not come. The child is glad, the dolls have already floated, the bottom is cut off and plays as a circle for dolls)))