SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
держатель очень прикольный. пришёл быстро. рекомендую к покупке магазин и товар.
Thank you. Everything is super, I liked it. Very fast shipping!
Excellent drink holder. Delivered very quickly. Thank you store.
They cost a lot of inchar.
Not sure what to say, as this was packed in a way that meant it would be cut as you opened it…mean trick..(check upper left hand) might want to check who is packing your goods store…
Ordered 19.07.21, came 02.08.21 to Ukraine Everything is clear and fast, thank you
Item as in the description. Does not swell fine because not a system that locks the output air before close the cap. The rest is ok.
0542351750 ichu guy for tzetz. بستني ي❤
Product arrived earlier than said. Very good quality, I am happy. Deff recommend
magnificent
The heart is very nice, I will have it as a pillow under my head.
Like in the picture. I take the second time for children
The size is exactly as in the description, the glass is placed. Flamingo came quickly, the seams are strong. Inflated and used. Good Goods! Bright and no chemical smell
The child is happy :) Thank you very much to the store!
супер) в Україну прийшли за 18 днів) всі тримають склянку, не перевертаються)
Я довольна! Доставка в Киевскую область заняла не больше 2-х недель. Вид изделий как на фото. Заказала еще круги в виде фламинго, вишенки и единорога, все великолепно. Без резкого запаха пластика-резины. Жалею, что не заказала еще круги. Хороший продавец, всем пекомендую!
It's exactly like in the photo, I'll definitely ask for more in the future
envoie rapide.article nickel j adore
A cool stand for a glass for the pool, the photo matches. Came quickly, the rubber does not smell.
Very good, took almost 3 weeks to arrive
Immediately checked, all the whole
It went to Krasnoyarsk for a long time. But they're so cute.
Best and beautiful from this set. Keeps cans with beer and high glasses! Keeps everything!
Amazing! All of them are super beautiful. 0,5 l can fits perfect. Quality is great for the price. Delivery was super quick only 10 days to Czech Republic. Can't wait to try them (waiting for better weather)
Very nice thing, did not communicate with the store