SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product Series: DIY Big Size Blocks seriesCertificate: 3C/CENumber of particles： 77 pieces /154 pieces / 231 pieces / 308 pieces , We will shipSize: Big Size Building BlocksColors : Various Colors ( The color will be ship at random )Product Material： Environmentally friendly ABS plasticAge： >3 yearsProduct Maintenance： 45 ° warm water washingProduct Package: No original color box,PP Bag with Bubble Safty Packing+Building instruction book
I don't have words I made order 20/07 23/07 arrived are wages equal to the original only that more cheap really thanks to store super blazing fast. Great must buy
The store sent the goods quickly, delivery by courier to the door, without the box but packed well, I will give for the new year. I'll figure out how to do it. Once we open the package, I will write a review again. I did not communicate with the seller.
Well received, as it was planned for Christmas, still in the packaging. But he looks very good.
It's fun. The product is good. My son loves it. But he can't do it yet. He loves playing with bullets. Thank you store.
Everything is perfect. I arrive the day after I order it. The child is delighted with him and does not tire of playing and riding. A hit and a great price.
It's good product. My loved children. He's 3 years older. But he can't do it yet. Let's see some time.
супер конструктор, детали хоть и чуть потоньше чем Лего дупло, но совместимы. Брала как подарок на Новый Год ребенку, поэтому не открывала пакеты
It came packed in a Purry film, complete with instruction. I checked the 1U part to the playdo. Until completely unpacked. Sent on the day of the order, delivered very quickly, in 11 days, by mail of Russia, the courier brought to the house.
Good product corresponds well to the image and description I am satisfied fast delivery thank you to the store I highly recommend the seller as well as the product
My son is sooo happy… quality is good.. i had a little hard time to build it. But it was fun. Was worried about some broken pieces but everything is perfect! And was so quick!!!
Good value for money, a small gift for children:)
I received the product, however I have not opened yet. I hope my daughter will like it.
Arrival in 8 days, well protected, large rooms. Not mounted because it's to offer
Received in 4 days. Corresponds to the description
Super fast delivery, 10 days to Perm region. All the details are whole, although packed in a regular navel. Included assembly instruction in Chinese, but only Model 1 (77 parts). Compatible with Lego Duplo, but the quality is inferior. The plate is a little crooked.
Very nice
This is the second purchase. The first set began to be missed for the implementation of fantasies))) now we have a set of 5 sites. The child likes it. Fastening of course is not as high as Lego, but in general-norms!
Very good quality. smoothly to play. Suit for lego table.
Everything corresponds to the description
All OK, would only be nice if a assembling instruction with attached will
Very good! Thank you store! Ready to give the child a birthday! Thank you seller!
prima. jammer dat er geen bouwomschrijving bij zat van de grote variant. je krijgt 4 dezelfde pakketjes . erg snelle verzending!
Fast and high-quality
Excellent product. Very robust Material and very suitable for the age you put. If it's true it doesn't come with a box, but any box is useful to keep it. I certainly recommend it. Very good shopping and very happy
They are really good quallity and look exactlly like duplo blocks. The package arrived very late (not the store fault thought). The tunels really work with the original glass marbles that we have, so we are very happy with the purchase!